Housing Services Officer - London, United Kingdom - Akton Recruitment
Description
Housing Services Officer
Islington
I am recruiting for a local authority who is looking for someone to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries.
**To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible.
To ensure a prompt, courteous and helpful response when dealing with queries from tenants/residents, members of the public or their representatives, including elected Members, outside agencies and partner organizations.
To interview, make an initial assessment and log r tenants/residents, customer's enquiries on the Council's internal housing system (HTS Triage Form), scanning and indexing related documents and completing detailed notes and reports on case files.
To sign post and refer tenants/residents to relevant internal teams and to other agencies as necessary for advice on Tenancy matters, welfare rights, social services, immigration and other issues using referral procedures.
More jobs from Akton Recruitment
-
Allocations & Lettings Officer
London, United Kingdom - 2 days ago
-
Clerks of Works
London, United Kingdom - 3 weeks ago
-
Plumber
Edinburgh, United Kingdom - 3 weeks ago
-
Planning Officer
London, United Kingdom - 3 weeks ago
-
Gas Quality Inspector
London, United Kingdom - 3 weeks ago
-
Right to Buy Officer
London, United Kingdom - 1 week ago