Primary Care Customer Relations Coordinator - Archway Station, United Kingdom - Whittington Health NHS Trust

Whittington Health NHS Trust

Verified Company

Archway Station, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide a responsive and highly effective relationship management service for GPs and GP practices.

This will include liaising with clinical teams to ensure prompt and professional resolution of enquiries and complaints received from GPs and/or practices and contributing to the delivery of GP-focussed programmes.

To be an ambassador for the Trust externally and an advocate for GPs internally and work collaboratively with clinical teams and GP localities to identify ways in which clinical teams and services could work together to enhance GP satisfaction with their services.

To support clinical teams to deliver business and income plans by contributing to the design and/or delivery of campaigns which effectively market specific Trust services to GPs and practices.

To undertake market research and collect market intelligence. To draft reports which distil and disseminate useful management information for internal use.

To provide a responsive and highly effective customer relationship management service for GPs and GP practices. This will include liaising with clinical teams to ensure prompt and professional resolution of enquiries and complaints received from GPs and/or practices and contributing to the delivery of a proactive, GPfocussed CRM programme.
To be an ambassador for the Trust externally and an advocate for GPs internally and work collaboratively with clinical teams and GP localities to identify ways in which clinical teams and services could work together to enhance GP satisfaction with their services.
To support clinical teams to deliver business and income plans by contributing to the design and/or delivery of campaigns which effectively market specific Trust services to GPs and practices.
To undertake market research and collect market intelligence. To draft reports which distil and disseminate useful management information for internal use to raise awareness of GP's needs and requirements

Working for your organisation should read: Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

To support the Chief Operating Officer and Partnerships by coordinate the production of regular market intelligence reports; liaising with the Information Department and other teams as required to obtain information required for the report.
To use the Trust analytical software to undertake regular and ad hoc analyses as required and produce reports summarisng GP's experiences of the Trust. These will draw on a range of information sources including complaints, queries and ad hoc feedback from practices.
To support the design and conduct of an annual GP survey.
To support the Chief Operating Officer and preparation of bids and business cases as required.