Housing Worker - Plymouth, United Kingdom - Path

Path

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ROLE PROFILE

Housing Worker (Accommodation Management)

Area Plymouth
Team Resettlement

Hours 37pw

Location Houses (outreach) / Harwell

Working Mostly office hours; but some weekend work,
Centre / from home / as required
hours early mornings and evenings, inc phone cover

DBS - enhanced check required

Context

This role combines work managing houses providing temporary accommodation, in terms of day to day issues, with oversight of Path's leases, from arranging for us to take on properties to handing them back, with suitable plans in place.

Role
This post comprises specific responsibilities and duties, complementing other Resettlement roles:

Core Resettlement housing management work involves running specific properties, assessing people, moving residents in and out and checking and problem-solving with the properties.
In addition, this role takes oversight for Path's owned and leased properties used for temporary accommodation for single people.

Duties and responsibilities
Housing management

This post is engaged in managing houses, as part of the role, particularly covering absence within the team.

1. Moving into resettlement / other temp accommodation

Receiving, processing, prioritising and responding to referrals, including building links with relevant services, being clear about the role of the scheme to ensure appropriate referrals at all times
Assessing potential clients, maintaining a waiting list (as appropriate) and communicating with clients and referrers
Helping residents move and settle in to properties, carrying out induction for new residents, being clear of rules and expectations, including this being temporary accommodation
Supporting the setting up Housing Benefit claims and ensuring residents understand rent and topup

2. Monitoring and managing houses

Conducting at least fortnightly visits to each property, including checks of communal areas, in particular
Following up re any issues such as damage, wear and tear, repairs etc to ensure that every property is safe and wellmaintained
Working with colleagues to collect and process service charge payments (topups) from residents and check and ensure Housing Benefit payments.
Providing outofhours phone cover on rota to respond to maintenance issues, usually from home.

B. Property agreements
This post oversees Path's leases for Resettlement houses and carries out periodic property checks, as below.

1. Property checks
The Asset Management role carries out regular, thorough property checks, in addition to those by other housing staff.

Quarterly property checks to ensure any preventative maintenance is logged and followed up.

(Oversight of maintenance sits with another Housing Worker in the team.)

Utilities and meter reads meter readings should be uploaded onto the database
Carry out annual fire risk assessments

2. Administration of leases
Path has leases for properties with various landlords.

This role is a contact person for the leases, liaising with landlords about taking on and handing back properties (supported by the Resettlement Manager).

Tasks include:

Being the HMO license holder on behalf of Path for relevant properties, these being for the

Resettlement service

Ensuring appropriate handovers of properties back to landlords at the end of leases, inc works to meet lease obligations

3. Details and documentation
As part of carrying out those regular checks of each building used by Path, this role works with the Resettlement Admin Worker to ensure all necessary documentation is suitably checked, stored and updated for:

HMO licenses
Leases
Inventories carrying these out (and follow up work) at the start and end of a lease
Gas safety
Electrical safety
Utility contracts
IHM breakdowns
Fire Risk Assessments
Roof checking every 5 years
Other checks and maintenance of the building in terms of structure
Maintenance tasks including painting inside/outside, clearing gutters, pointing, brickwork etc
Planning works to address these responsibilities
Ensuring work is carried out to the right standard and quality

4. Relevant responsibilities of others

The responsibilities of service managers and teams (not this role) include:

Internal checks of communal areas
at least weekly in temporary accommodation; accommodation used for tenancies is checked less frequently but at least monthly
Internal checks of people's rooms, as appropriate but including at move in and move out
Noting and reporting any repairs or defects to this role to respond to

Many of these duties will be regular and frequent.

Other duties

Maintain and update house notice boards, including with legally required information
Providing cover for relevant services (Resettlement and Easylet), including when needed for weekly house checks
Utilising, developing and maintaining recording and monitoring syste