Income Officer - Bristol, United Kingdom - BRCJOBS

BRCJOBS

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Income Officer

LOCATION:
Bristol

RATE:
£16-£21 per hour or £22,000 - £28,000

DURATION:
Temp to Perm, Permanent

HOURS:
Mon to Fri

Duties and tasks:

Manage customer rent accounts proactively.
Listen to your customers to ensure every angle of support is covered.
Complete customer visits where necessary.
Negotiate payment arrangements and set up plans to retrieve missed rent payments.
Contribute to income maximisation and tenancy sustainment.
Refer and signpost customers to third party organisations e.g. StepChange
Prepare court paperwork and provide clear and accurate evidence when attending court hearings.
Identify potential debt issues and advise your servicesusers efficiently.
When working with customers, ensure other inhouse departments and parties are updated with your recent work to allow other teams to contribute effectively.
Assist in debt recovery and retrieve rent loss as and where you can while appropriately suggesting tracing enquiries.
Conduct evictions.
Work with DWP, Housing Benefit and Universal Credit to assure accurate claims are being processed.
Use your knowledge within income management to instruct legal services.
Provide accurate reports and statistics to improve service delivery.
Be a positive ambassador for the organisation and promote organisation services.

Required:

Full UK Driving License and access to a vehicle.
Income Management experience.
Excellent communication skills.

For more information on this role please contact
Jack Murphy on
or send an up-to-date CV

Job Types:
Temporary contract, Temp to perm

Contract length: 3 months

Salary:
£16.00-£21.00 per hour

Schedule: