Customer Service Advisor - Manchester, United Kingdom - Fintelligent

Fintelligent
Fintelligent
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are currently supporting one of the UK's fastest growing Financial Services companies who are looking to expand their current Customer Support Team.

This business has been voted as one of top companies to work for and this is down to the culture whichputs its staff first offering a competitive salary of between £21,000-£25,000.

You will be given clear progression opportunities which will reward you for the effort you put into the role.

Based in Manchester City Centre they are in a prime location as well as offering hybrid working after training you will be able to have the best possiblework life balance.


Customer Support Package and Benefits:

  • Salary between £21,000£25,000 depending on experience
  • Annual bonus based on the business and personal performance
  • Hybrid working after training
  • 25 days holiday plus bank holidays
  • Life insurance
  • Enhanced Maternity and shared parental leave
  • Paid day off for volunteering
  • Personalised training and development plan

Customer Support Duties:

  • Be the first point of contact for customers queries such as change of address, pay dates, vehicle details and more
  • Dealing with insurance companies regarding ongoing claims and issues
  • Speaking to customer who could be vulnerable or at risk of falling into arrears and being able to compassionately support them
  • Supporting customers with ongoing complaints helping to support them
  • Liaising with multiple different stakeholders across the company
  • Providing adhoc support to other departments
  • Previous experience in a telephone customer service role
  • Ability to deal with a variety of customers including vulnerable ones
  • Good IT knowledge and ability to pick up new systems
  • F_SJ_JG_JAN
More jobs from Fintelligent
See all jobs of Fintelligent