Service Contract Executive - Ipswich, United Kingdom - Motus Truck & Van - Mercedes-Benz

Motus Truck & Van - Mercedes-Benz

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a
Service Contract Executive to join our team based in Ipswich.

EXCELLENT SALARY PACKAGE
Salary £26,000 pa basic + Bonus (

OTE:
£38,000)

Monday to Friday

9:00am - 5:30pm

The Service Contract Executive role will encompass the following:

Sales

To call all customers who have been sold a van by Motus sales team within 3090 days from registration date to upsell a SCP if the sales team have not
Service Care Plan 3090 day follow up from the Van Sales Report
To call all customers whose contracts/SCPs are due to expire to renew these? If like to renew raise contract quotes for Van & Truck and update ADP Kerridge
Contract Renewal Reports
To call customers & upsell SCP Mercedes-Benz Campaigns
Prospecting customers for Truck & Van contracts
Fleet Report
Working with our Truck & Van colleagues to ensure Contracts/SCPs/Service Care Flex is sold

Administration

Ensuring all contract information is populated in the ADP Kerridge vehicle record & a line of contact is inputted in CRM to say who sold plan
Update the Van Sales spreadsheet & Klipfolio report tracking our Van Service Contracts
Go through demo report & speak to Sales Managers to see which ones to put on Service Care Plans. Raise the SCPs, then update New Company Van Service Care Plan report, the van contract sales report & the klipfolio report
Raise any Contract Quotes for Van & Truck Salesperson's
Once signed ensure all documents are loaded on to EDM Portal for contract activation.
Process Warranties every month for Truck customers
Utilising the Van & Truck Service Contract Reports ensure any contracts that have the nominated workshop as Motus have the contract details populated in the vehicle record in CRM Kerridge.
Support the Contact Centre Team
Going through Service Contract Renewal spreadsheet from the Contact Centre to make sure Kerridge updated accordingly, and items actioned, i.e. vehicle sold, been detached from customer
Help assist with training colleagues on how to upsell service care plans
General Database Cleansing of Contracts within ADP Kerridge call customer to check still own van, correct contact information, etc
Other bespoke Reporting/Tasks (for Head of Marketing/Service Contract Manager)

Company Benefits
From day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:

30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
Autoenrolment Pension Scheme with employer contribution
Career progression opportunities
Death in service
Quarterly Awards (Leading Stars)
Long Service Awards
Refer a friend introduction fee
Internal engagement initiatives
Employee Assistance programme
Salary Finance (Low interest loans & financial advice including savings)
Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more

Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire & Essex, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.

Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.

Who You Are?

Service Contract Executive should have experience of a customer support role (e.g. telecommunications) where considerable emphasis is placed on customer care standards, procedures and systems
A professional telephone manner, presentation skills and enthusiasm to upsell and process the sales of the products & services sold is required

Come join us

We keep the country moving

Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks.

Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles.

It's why we come to work every day.

Our branches

We operate 10 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.

Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and more

What's in it for you?

Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer group, which delivers first-class service informed by a genuine understanding of customer needs.

We put our colleagues first and promote a culture of growth, ambition and development where anyth