Administrator - Thames Valley, United Kingdom - Axis Europe

Axis Europe

Verified Company

Thames Valley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Details:

Ref-21564

Location
Thames Valley

Contract Type
Full-Time Permanent

Closing Date
30/08/2023

Role:

We have an opportunity for a Administrator to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents

Key Tasks / Activities / Responsibilities:

Answering calls to tenants in relation to repair works and dealing with queries in an effective manner.
Using company systems to process orders adequately in order to invoice clients.
Updating the system with all interactions with residents
Processing supervisory or trade reports to determine action required to resolve repairs.
Resolution of minor complaints at call level.
Maintain logs and monitor variation request.
Answering payment queries of both sub contract and client.
Working with Supervisors and trades people to organise and schedule work
Ordering equipment needed for the operatives job.
Keeping all activity logged and uptodate in an accurate manner.
Liaising with staff at customer sites keeping them uptodate with progress information.
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance.

Key Knowledge:

IT Literate
Customer Service
Maintenance sector terminology
KPIs
ROCC

Key Skills:

Excellent Telephone Manner
Customer Service

focused

Excellent Communication skills
Ability to identify problems
Ability to identify customers' needs
Willing to go the extra mile to deal with a difficult situation
Ability to prioritise issues
Ability to meet tight deadlines
Ability to work under pressure
Attention to detail
Team player
Key Experience:
Previous experience in a similar role
Other Key Information:
All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.

Benefits:

22 days annual leave which increases with length of service
Pension
Perkbox rewards
Long service rewards
Volunteering days
Cycle to work scheme

About Us:

Axis has experienced continual growth since it's establishment in 1986, we're not aiming to be the biggest service provider, however we do intend to be the best.

We work with some of the UK's largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

We are a value led business, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community.

We are proud to be an equal opportunity workplace and embrace diversity above all.