Export Customer Administrator - Bridgwater, United Kingdom - Nonwovenn Limited

Nonwovenn Limited

Verified Company

Bridgwater, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
Nonwovenn is one of the southwest's largest privately owned manufacturing business employing over 240 people.

We are incredibly successful having grown 35% in the last two years with plans to grow a further 100% in the next three years.

We are a business that is proud to contribute to harm reduction globally by making innovative specialised nonwoven fabrics in the medical, packaging, industrial and personal protection markets.

The Role

We are currently looking to recruit a Customer Liaison person to work in the Customer Service team helping manage our customers' requirements efficiently and constantly deliver quality service which meets the customer 's expectations.

This is a pivotal role, where you will manage complete order process from initial contact with the customer, thought order processing and despatch.

You will be able to build rapport to understand customer's needs whilst constantly trying to exceed customers' expectations, therefore strong interpersonal skills are required for this role.

The role entails working with various stakeholders within the Group to manage the export and transportation of the organisation's goods to international markets, and so
previous experience of shipping and export would be essential

It is also essential that you possess previous FCMG/Warehouse/DC office experience.
You will display positive and engaging attitude, tactful approach and remain calm when tasked with multiply customer demands simultaneously.

You will be working in very dynamic environment with changing priorities and must suit both business and customer requirements, so adaptability is the key to this role.

Working hours will be 37.5 hours per week - between the hours of 08:1- 17:15 (8.5hrs per day, inclusive of 1hr unpaid lunch break)

Key duties for the role include:

Enter all customer enquiries accurately, with full customer requirements and details, pass information to relevant person.
Liaise with customers, operations, sales & suppliers when arranging shipments and handling enquiries
Obtaining quotations and booking of transport
Data handling, entry and reporting using inhouse systems, accurately entering stock movements, in and out transactions.
Complete all administration in relation o the export documentation (invoices, packing documents, quality certificates) and any other relevant specific documentation in relation to the product and export regulations for both UK and the receiving country.
Liaise with Operations, Planning, Finance, Quality and Sales when handling queries
Deal with customer issues, resolving them or escalating problems to the correct level or appropriate contact.
Manage Key accounts as directed
Answer the main reception & barrier access lines
Preparation and despatch of samples
Accurately maintain specification documents as required.