Trainee Revenue Officer - Hertford, United Kingdom - East Herts Council

East Herts Council
East Herts Council
Verified Company
Hertford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Ref

  • TRO1608

Location

  • Hertford/Remote Working

Function

  • Planning

Salary
***- £25,611 - £30,814 including local weighting


Status

  • Full Time

Type

  • Permanent

Hours

  • 37
More details

Trainee Revenue Officer (Council Tax)

Grade 4-5, £25,611 to £30,814 (inclusive of local weighting), full time, 37 hours per week permanent. Based in Wallfields, Hertford.

Closing date is 08/09/23 at 17:
00.
About the role

An opportunity for a Trainee Revenue Officer has become available to work at Hertford as part of the Council Tax team.

This is an exciting time for you to join us and develop your career as we are working on the automation of discount and exemptions, text reminders, and promoting self-service and refining the new customer arrangements module, so contributing to the council's digital agenda.

This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for customer service and getting it right first time.

If successful you will assist across all aspects of the Council Tax for the service including dealing with customer queries face to face, contact by telephone, and in writing.


Some of the key responsibilities include:

At level 1:

  • To support the shared service managers in all aspects of the shared services functions and operation.
  • To learn to answer and deal with telephone, written or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy, and procedures.

At level 2:

  • To answer and deal with telephone, written or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and
guidance relating to legislation, policy, and procedures.

  • To actively encourage the takeup of available benefits, allowances, and discounts.
  • To identify possible irregularities in benefit claims and refer these cases to the Fraud Team.
  • To assist with the development and implementation of new working methods and systems.
  • To maintain an uptodate awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate
About you

This role will suit a focused, enthusiastic and team player who welcomes the opportunity to learn and who enjoys change in order change to improve the delivery of the service.


  • Numeracy skills, including the ability to manipulate numerical data
  • Excellent verbal and written communication skills, with a strong customer focus
  • Experience in a similar environment
  • Ability and willingness to help support and provide guidance, support and advice to less experienced staff
  • Knowledge of Windows based office package
  • Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required
  • Ability to prioritise and work accurately to targets and deadlines
  • Good word processing and IT skills, including an ability to use an online computer system to interrogate and update data
  • Selfmotivated, enthusiastic, and be able to deal with a heavy and varied workload
  • Be able to deal with difficult situations
  • Ability to maintain concentration in a busy environment
  • Work methodically, accurately, and thoroughly, paying close attention to detail
  • Ability to remain calm and focussed under pressure.
  • Ability to prioritise and work accurately to targets and deadlines
  • Ability to learn, all legislation and guidance appropriate to the post
How to apply
For an informal discussion regarding the role, please contact Graeme Reid, Revenues Manager, or Julie Burrows on

Closing date: 08/09/2023 at 17:00.

EHC is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity
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