Customer Service Administrator - Leeds, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Leeds, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Service Administrator - Leeds City Centre

Salary up to £28k

No Evening or Weekend Work

Do you have customer service experience within an FCA regulated environment? Have you got ambitions of joining a Global Organisation where you can develop and thrive?

If you said yes, then we have the greatest opportunity for you

We're looking for experienced Customer Service Administrators to join a growing team in Leeds City Centre and train towards a recognised financial qualification


Our client, based in a gorgeous Leeds City Centre office, is experiencing a period of sustained growth in their Customer Service team.

They invest heavily in their people, providing World-Class Training, Career Progression and brilliant Benefits


What's In It For You?

  • Salary up to £28,000 DOE
  • No Evening or Weekend Work
  • Internationally Recognised Qualification
  • 23 Days Annual Leave PLUS Bank Holidays
  • Bright, modern and spacious office, located right by Leeds train station
  • Discounted Gym Membership
  • Discounted Health Insurance
  • Employee Assistance Programme
  • Opportunity to take part in Charitable Activities
The purpose of the role is to connect customers with their assets - safely, securely and responsibly. You'll be a great fit if you're Client Focused, Adaptive and a Team-Player.


What Will You Be Doing?

  • Respond to inbound telephone calls from customers and their representatives.
  • Perform ID & Verification checks in line with GDPR regulations & internal procedures.
  • Develop and demonstrate expert knowledge of the products & procedures.
  • Escalate queries and complaints to relevant teams.
  • Use internal systems to effectively respond to queries.
  • Identify opportunities for process improvements.

Who Are We Looking For?

  • Demonstrate strong Communication Skills
  • Are Customer-Focused and have a desire to Resolve Queries
  • Like to Solve Problems
  • Have great Attention to Detail
  • Are able to learn Complex Information and relay this to Customers
  • Have Customer Service/Call Centre experience, within an FCA regulated environment
  • Are able to proficiently use the Microsoft Office package, including Word and Outlook
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