Work Based Learning - Sunderland, United Kingdom - University of Sunderland
Description
Responsible for providing contract and administrative support to ESF Work BasedLearning provision within Enterprise and Innovation.
Key Responsibilities
and Accountabilities:
Overview Of The Role
Work Based Learning (WBL) forms a significant part of the University commercial
portfolio and includes the development of CPD short courses in addition to degree
apprenticeships. This post is part of the WBL team within the Enterprise and
Innovation Directorate and plays a key role in ensuring compliance within the
Apprenticeship portfolio.
the role successfully the post holder will be required to work under their own initiative
and will have a range of different projects so multi-tasking is essential. Due to the
commercial nature of the ESF project maintaining a high level of customer service
and attention to detail is essential.
an institutional level to enhance contractual processes in support of apprenticeship
requirements. Develop strong relationships with both internal and external
stakeholders to ensure excellent levels of service delivery. Due to the flexible nature
deadlines, respond to enquiries and queries quickly and professionally and
maintaining service delivery KPIs across the project.
Responsibilities/key duties
- The develop effective working relationships with internal and external
with ESFA requirements
- Provide administrative support across the range of apprenticeship programmes
which includes:
o Ensuring requirements are adhered to by internal services e.g. student
journey, registry and planning and finance;
- Ensure compliance with approved processes for admissions,
- Responsible for the coordination and monitoring of contractual activities for
university procedures in a timely manner including:
- Initial contracting
- Updating of contract in line with change of circumstances
- Assisting in SITs functions, using own initiative to check with SITs to
- Produce documents in line with quality guidelines/templates.
- To work closely with Academic Programme Leads to ensure information
- Run attendance monitoring reports as required, review and compare
- Provide administrative support for end point assessments
- Liaise with EPAO's to ensure contractual requirements are met
- Booking of EPA's
- Liaise with employers for EPA's
- Work in line with GDPR policies;
- Raise invoices for provision where required;
- Implementing and enhancing customer service processes, ensuring a high
- Support with the implementation of contractual processes for all apprenticeship
- Support with the tracking of contracts across the lifespan of the apprenticeship
assessment, and highlight any issues/chase progress across the University;
- Coordinate and attend events to promote apprenticeship programmes;
- Be the main point of contact for any queries and respond in a timely manner to
- Meetings in the form of premeeting coordination (inviting attendees, booking
agendas, assembling and circulating papers);
- Support the undertaking of student and service evaluation for all apprenticeship
collation of data and ensure completion by all apprentices;
- Support with the consideration and recommendation of changes to current
contracting;
- Assist with the liaison with faculties and services to ensure processes are
necessary;
- To support the team in the organisation of events and conferences relating to
- To undertake any other administrative duties and responsibilities for
by the Manager
Special
Circumstances:
The role holder is required to have a flexible approach to working arrangements,
specifically the ability to travel and attend project sessions as and when appropriate.
The ability to take flexi-time may be restricted at certain times dependent upon
business demand.
University of Sunderland
Role Profile
Part 2
Part 2A:
Essential and Desirable Criteria
Essential
Qualifications and Professional Memberships:
- Educated to Alevel or equivalent or possess significant relevant professional
**Know
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