Customer Service Advisor - Chichester, United Kingdom - Charles Taylor
Description
Customer Service Advisor - Travel Claims
£22,933
- £27,200 per annum
Chichester / Hybrid (After probation period)
Full training provided
Join our dynamic team and become the backbone of our company's exceptional customer service
Charles Taylor is an agile, growing business where every employee can make a significant impact to our customers lives. At Charles Taylor, we truly believe that the key to our growth and success is our people. We care about hiring, developing, and rewarding talented individuals; after all it is our people who make us who we are
Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance can offer patient care and medical management that is unsurpassed, delivering complete medical assistance solutions to our customers and corporate partners, all over the world.
You'll empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.
Duties and responsibilities of the Customer Service Advisor:
- Resolving claims efficiently
- Providing the customer with clear guidance to ensure that the claim process is first class
Requirements of the Customer Service Advisor:
- Previous call centre / customer service experience preferred
- Confident speaking to people on the phone
- Highly organised under pressure with good attention to detail
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers
Salary and Benefits of the Customer Service Advisor:
- £22,933
- £27,200 per annum
- 28 days including Bank Holiday's and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous highstreet rewards scheme for family and friends
- Discounts on home and motor insurance
At Charles Taylor, we can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer.
We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.
We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Salary:
£22,933.00-£27,200.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Onsite parking
Ability to commute/relocate:
- Chichester: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location:
Hybrid remote in Chichester
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