Customer Service Advisor - Bicester, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Bicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The salary is
£21,873 working full time, 40hrs per week. The shifts are 8.5hrs, between 7am-5pm and working 1 in 3 weekends._

At Fresh Direct we are self-confessed produce fanatics We have an incredible range of fresh and speciality produce from Britain and all over the world.

You will;

Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
Achieving set KPI'S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
Have a detailed knowledge of allocated customers business, expectations and requirements.
Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
Communicate with internal departments to ensure processes run smoothly

This is what we are looking for;