Information Technology Apprentice - London, United Kingdom - chapmanbdsp

chapmanbdsp

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Please note that we are only able to accept applicants who are eligible to work in the UK.

Reports to Head of IT

Job Purpose:

The IT Apprentice will provide effective IT assistance across all aspects of the business and will provide back up and support to other members of the IT team. The position provides exposure to a broad range of ITrelated activities.

Main Responsibilities:

Your key responsibilities will include but are not limited to the following:

Dealing with and resolving helpdesk requests
Escalating IT issues to the 3rd parties or 2nd Line IT Technician where necessary
Responsible for managing backups and tape rotation
Diagnosing and resolving technical problems as methodically and efficiently as possible
Supporting and maintaining MS Server 2012/Desktops (Win7, Win10) and MS Exchange (2013)
Setting up and configuring new user accounts including hardware/software installs.
Completing internal user moves including IP Avaya desk/DECT phones
Patching of network and phones
Ensuring all logs for equipment and users are maintained
Exchange server mailbox maintenance including archiving mailboxes
Maintaining user boxes on printers, including printer support
Performing miscellaneous jobrelated duties as assigned
Providing assistance and support to colleagues in ITrelated matters
Ensuring that a high level of customer service and support is provided to all internal and external customers