Ward Clerk - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To be responsible for the provision of a comprehensive and efficient administrative service to the Pre-Assessment Service, enabling the delivery of a high quality service to patients and staff.

Participate in a rota system to provide cross cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness

Participate in the regular induction and training of new members of staff/colleagues within the team, sharing knowledge and expertise of the administrative processes, functions and specialty knowledge.

Learning/training in all other departments consisting of VRE, Wards and Pre-Assessment clinic

To ensure high standards on data entry and quality are achieved and sustained across all services in both paper and electronic record-keeping.

Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Framework including participating in annual performance and development reviews.

Manage day to day running of the wards without supervision

To provide a high standard reception service and general administrative support whilst being first point of contact to patients

When cancelling patients accurately record their RTT status ensuring the correct pathway is maintained.

Track all patient Health Records appropriately to the relevant service, using the electronic case note tacking system.

To liase and communicate effectively with nurses/doctors and theatres of any changes or problems that arise on the day of surgery for patients; I.e.

late arrival etc.

Ensure all appropriate departments are kept informed regarding changes to a patients surgery.(cancellations) Ie. Admissions coordinators, theatres

Ensure patient information is obtained and recorded in Trust electronic systems and this is checked regularly and updated in any changed on both electronically and in patients heath records.

Attending to doctors who have added patients onto the theatre list for surgery last minute and failed to inform the admissions team which means looking for medical notes on the day of surgery and prepping the notes

Must have the ability to adapt to multicultural needs and requests

It is essential to complete the Excel Database Spreadsheet Reports on a weekly basis for the Admissions Team Leader and Matron.

This consists of an admin pack dealing with missed admissions and non-discharged patients.

At Moorfields, we provide more than just an excellent career and great colleagues to work with

We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more To see the full range of benefits we offer please see our Moorfields benefits document.

Manage day to day running of the wards without supervision

To provide a high standard reception service and general administrative support whilst being first point of contact to patients

Accurately record patient's attendance and discharges on the Trust's electronic system correctly.

Maintain a good knowledge of RTT outcomes and the affect it has on patient pathways.

Accurately discharge patients once surgery complete using the correct RTT code

When cancelling patients accurately record their RTT status ensuring the correct pathway is maintained.

Liaising with the coding team to ensure patient pathway through surgery is recorded accurately on PAS. This includes looking up patient history through the discharge lists and investigating for any PAS errors.

Change operation booking on Open Eyes if patients are cancelled, DNA, In and Out etc.

Track all patient Health Records appropriately to the relevant service, using the electronic case note tacking system.

Communicate with Cumberledge ward to get daily update on the discharge day and time of the NHS patients and action on PAS

To liase and communicate effectively with nurses/doctors and theatres of any changes or problems that arise on the day of surgery for patients; I.e.

late arrival etc.