Business Support Associate - Nottingham, United Kingdom - Mitie

Mitie

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:

Are you ready for a challenge?

Do you have a desire to make a real difference?
if the answer is yes, we want to hear from you....

We are looking for an experienced Support Associate/Business Coordinator to join our team, providing a high-quality experience to all clients and colleagues.

The role will involve working as an integral part of the team with a view to developing and maintaining strong relationships with our customers and working with the wider business to ensure that these customers always receive the best service.

As the Support Associate, you will be able to demonstrate a passion for delivering a 5* service, and be responsible for the support directly to the Account Management, the Operations Teams and the wider Support Team.

You will be accountable for achieving and maintaining the standardisation of processes and procedures, and must be confident in dealing with demanding and sometimes difficult customers.

the role requires skills in problem solving and the drive to go over and above providing an exceptional service.

The role will report to the Business Support Manager and will be responsible for ensuring the services delivered are consistent and reactive issues and customer enquiries are responded to in a prompt and professional manner.

Main Duties

This position will be contracted to work Monday to Friday during the months of May to September and Monday to Sunday during October to April. The period between Oct
Apr will involve 8 hour shift work across a 24 hour period to ensure we support the winter service arm of our business.
To work closely with the client and Operations teams to support managers and supervisors in their dealings with the rest of the Mitie business, specialist services etc
To liaise with the clients around contracts/quotes/service delivery and queries
To represent the Operations and Key Accounts teams in relation to admin and other issues as necessary
Update internal and external databases and accurately record all job related information on the appropriate IT systems (SAFE/Masternaut etc)
Assist with visits in the SAFE system and ensure accuracy in their input and closure
Create and manage contract reports and supporting contract documentation
To provide management information and reporting data
Assist in the preparation for client meetings
Deal with communications in a professional and prompt manner.
Ensure full audit trails are maintained and evidenced where required.
To ensure and improve quality of service through close working with operational colleagues
Follow Group and company policies and procedures, at all times.

You may be required to work weekends and over holiday periods due to the seasonality of the role (these will be done on a rota basis)

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What we are looking for:

They should have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, technicians, contract and performance managers, and thirdparty suppliers.
They should be a selfstarter and motivated person, with the ability to invest time in this role to aid its evolution.