Customer Service Executive - Leeds, United Kingdom - Chappell Enterprise

Chappell Enterprise

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chappell Enterprises are currently looking for a Ecommerce Customer Service Executive for our client based in Leeds.

An exciting opportunity:

Due to continued growth, Our has an exciting opportunity for an ambitious individual to join the team as an Ecommerce Customer Service Executive, focused on delighting their customers, preventing issues, and solving problems.

The role is technologicallydriven through the eDesk customer service software suite and focused on online ecommerce.

Salary & Benefits Package
£24,000 - £26,000 p.a. dependant on level of experience. Plus Bonus Scheme & Profit Share

They have built a comprehensive benefits package to reward their award winning team.

Our current benefits scheme includes:

22 days holiday (plus statutory public holidays)
Fasttrack additional holiday entitlement in years 1, 2, and 3 for continued service
Flexible holiday purchase scheme, up to 10 additional holiday days per year
It's your birthday Take it off, paid
Wellbeing days to promote personal good health, paid
Monthly performance bonus
Annual profit share scheme
Pension scheme
BUPA cash plan
Free onsite parking
Bike to work scheme

Role responsibilities:

Demonstrate excellent customer service skills including maintaining focus on the customer issue in a fastpaced environment
Empathise and understand the customer issue and make best use of the available resources to resolve the issue
Take ownership and follow through on the resolutions to ensure they are delivered as promised to the customer
Efficiently address A-Z claims and understand the impact on account health methodically appealing Amazon decisions and protecting the integrity of our Seller Account status
Utilise and understand performance metrics to assist with learning and driving improved performance
Staying current and up to date with industry trends and new opportunities

Desirable Skills & Experience:

Minimum of 12 months relevant experience gained in a similar role
Firsthand experience of working with Amazon and/or other marketplaces
Must have a good understanding of the Amazon feedback process
Know how to address negative feedback and negotiate removal to protect account health
Ability to work independently, prioritise workload and meet deadlines
Strong communication skills in English (both written and oral fluency)
You will have a positive and energetic mindset, be articulate, and detailorientated
Fluency in French and German would be advantageous but not essential

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