Patient Pathway Administrator Endocrine Surgery - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust
3 weeks ago
Description
The post holder will work as part of the Endocrine Surgery Team at the Churchill Hospital responsible for effectively managing the smooth operation of the service.
The post holder plays a pivotal role in supporting Multi disciplinary clinical teams to deliver a responsive service to patients who are referred to the Hospital for assessment, investigation, diagnosis and Treatment.
delivers weekly outpatient clinics
under takes 3 Operating lists per week, plus extras
The service requires an individual to join the team who is:
patient focused, able to communicate with patients and manage information sensitively with attention to detail
organised, has effective time management skills and is able to prioritise workload
both able to work independently and as part of a large MDT team.
flexible in approach to work and able to cope effectively under pressure in a fast paced clinical service
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
Watch how we set out to deliver compassionate excellence via the OUH YouTube channelPERSON SPECIFICATION
Essential defines the minimum criteria needed to carry out the job and the job cannot be done without theses.
Desirable refers to criteria which are not essential and which successful applicants would be expected to acquire during their time in post.
Specification
Essential
Desirable
Education and
Qualifications:
Administrative experience
Good standard of Education with a minimum of 5 'C' grade GCSE's (inc English Language and Maths)
Competence in use of various computer software packages
Medical Terminology
EPR trained (Training available)
Experience and Skills
Proven experience within an administrative role
Experience of working with the general public
Evidence of a positive approach to working in complex environments
Experience of setting and maintaining work standards
Ability to provide a range of options to deal with complex working situations
Methodical, conscientious & reliable
Knowledge of RTT 18 week pathways
Previous NHS experience
Evidence of team working
Specific Aptitude and Abilities
Strong Computer Skills
Experience of dealing with tight deadlines and targets.
Highly organised and have the ability to coordinate and prioritise own workload
Have and promote a professional working attitude
Ability to work as part of a team
Familiarity with NHS performance targets
Interpersonal Skills/ Communication Skills
Excellent interpersonal and communication skills
Excellent telephone manner
Able to demonstrate initiative and deal with sensitive information.
Ability to cope effectively under pressure
Accurate attention to detail
Experience of dealing with stressed/upset individuals in an empathetic manner.
Ability to adapt to rapidly changing demands and expectations.
Ability to use own initiative and act quickly and decisively.
Diplomacy Skills
Evidence of interacting with a wide range of people
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