Contact Centre Officer - Manchester, United Kingdom - British Red Cross

British Red Cross

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contact Centre Officer - Crisis Response

Location:
Bradbury House, Manchester (M50 2GT) (Hybrid role working from home and office)

Contract type:
Casual

Hours per week:
Casual - working as and when needed. Shifts tend to be up to 12 hours at a time.

Salary:
£11.13 per hour
***
We've got an opportunity...
Could you be there for someone who needs you?

British Red Cross has an exciting opportunity for a proactive and enthusiastic individual to join our dynamic Crisis Response Team as a Contact Centre Officer on a casual basis.

A day in the life of a Contact Centre Officer

You will join our Crisis Response contact centre team and deliver an effective and professional call handling service on behalf of our emergency response teams.

As a Contact Centre Officer you will be part of the team that provides a single point of contact for our partners to call in an emergency, as well as support to our staff and volunteers deploying to responses.

This can be a fast paced and dynamic environment, which will require strong communication skills, the ability to manage multiple priorities as well as focus on meeting the needs of those in crisis.

You will have the support of your team to carry out this role, which will offer you the opportunity to develop new skills and experiences whilst being able to make a positive impact on the communities and individuals that you support.

In this exciting role you will deliver a wide range of activities within the contact centre but will predominantly be focused on handling incoming requests from our statutory partners, deploying teams across the UK and providing support to deployed teams.

Say hello to the team...

Crisis Response and Community Resilience (CRCR) service supports the public to help build resilient communities and meet the needs of people in crisis following an emergency, maintaining an extensive network of external relationships across community-based services, local authorities and emergency services.

To be successful in this position you must have the following skills and experience:

Experience of working in a call handling environment
Experience of maintaining effective communication in stressful situations
Highly motivated, enthusiastic and well organised
Able to adapt work schedules, plans and resources to meet changing need
Excellent communication skills at a variety of levels
Ability and willingness to work unsociable hours

Wednesday 28th June 2023 with interviews to follow soon after.

#8029

In return for your commitment and expertise, you'll get:

Flexible working
We will do what we can to make sure you work in a way that suits you
Learning & Development Opportunities
We are one of the UK's largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.

Wellbeing Support

Staff wellbeing is always priority. You'll have access to mental health and wellbeing support.

Team Working

You will be working as part of a team that is supporting our mission of helping people in crisis.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._