Customer Service Administrator - Belfast, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full Time - Ongoing Temp Work

Hybrid Working

About Our Client:

Capture and digitise information as part of a process.
Act as a first point of contact for customers.
Manage customer expectations, interact and display professionalism at all times.
Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
Manage challenging situations displaying professionalism at all times Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.
Answer incoming and making outbound calls.
Management and resolve customer queries.
Booking appointments & additional services for customers
Support line management on any additional admin when required.
Document all call information according to standard operating procedures.

The Successful Applicant:

Excellent communication and interpersonal skills
The ability to develop and maintain good working relationships with colleagues.
Basic IT skills, as appropriate systems training will be provided.
Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
Excellent organisational skills with great attention to detail

The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.

What's on Offer: