Customer Service Assistant - Musselburgh, United Kingdom - Britbet Racing LLP

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Assistant (Betting)


This role with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Racecourses.

You'll be expected to serve guests at their tables in the lounge area of the Stadium, pro-actively speaking to them to ensure their bets are placed with you in good time.

This requires the use of a touchscreen terminal (tablet) to navigate around the different races and bet types.


Locations; Musselburgh, Perth and Kelso Racecourse, Musselburgh Races all year round, Perth April to September, Kelso September to May


Role duties;

  • To use the betting terminals to take bets from customers
  • Pay out guests who supply winning ticket/s
  • Provide excellent customer service to racegoers
  • Handle cash and cash up at the end of each race day
  • Explain effectively, different bet types to customers (training provided)

Skills / Attributes;

  • Good customer service experience
  • Good mental arithmetic
  • No prior knowledge of racing or betting needed
  • Ability to deal with cash efficiently and total up at the end of each race day
  • Confident relaying information to guests around bets and races after training
  • Enthusiastic

Racing Meetings;

Musselburgh Racecourse:
July - 25th
August - 4th, 11th, 29th, 30th
September - 16th, 17th
October - 16th
November - 8th, 30th
December - 1st, 18th


Perth Racecourse:
August - 1st, 2nd, 19th
September - 11th, 27th, 28th


Kelso Racecourse:
September - 12th, 20th
October - 8th, 28th
November - 11th, 29th
December - 10th, 29th

  • INDHP_

Job Types:
Part-time, Zero hours contract


Salary:
£11.00-£12.00 per hour


Benefits:


  • Free or subsidised travel
  • Free parking
  • Onsite parking
  • Referral programme

Supplemental pay types:

  • Tips

COVID-19 considerations:
In line with government rules


Application question(s):

  • Can you reliably commute to Musselburgh, Perth and Kelso Racecourses?
  • Can you commit to most of the racing fixtures outlined in the description?
  • Are you able to start this Friday 4th August (4:309:30pm) at Musselburgh?

Experience:

- cash handling: 1 year (required)
- customer service: 1 year (required)


Work Location:
In person

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