Customer Service Assistant - Musselburgh, United Kingdom - Britbet Racing LLP

Britbet Racing LLP

Verified Company

Musselburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant (Betting)

This role with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Racecourses.

You'll be expected to serve guests at their tables in the lounge area of the Stadium, pro-actively speaking to them to ensure their bets are placed with you in good time.

This requires the use of a touchscreen terminal (tablet) to navigate around the different races and bet types.

Locations; Musselburgh, Perth and Kelso Racecourse, Musselburgh Races all year round, Perth April to September, Kelso September to May

Role duties;

To use the betting terminals to take bets from customers
Pay out guests who supply winning ticket/s
Provide excellent customer service to racegoers
Handle cash and cash up at the end of each race day
Explain effectively, different bet types to customers (training provided)

Skills / Attributes;

Good customer service experience
Good mental arithmetic
No prior knowledge of racing or betting needed
Ability to deal with cash efficiently and total up at the end of each race day
Confident relaying information to guests around bets and races after training
Enthusiastic

Racing Meetings;

Musselburgh Racecourse:
July - 25th
August - 4th, 11th, 29th, 30th
September - 16th, 17th
October - 16th
November - 8th, 30th
December - 1st, 18th

Perth Racecourse:
August - 1st, 2nd, 19th
September - 11th, 27th, 28th

Kelso Racecourse:
September - 12th, 20th
October - 8th, 28th
November - 11th, 29th
December - 10th, 29th