Driver Line Executive - Trowbridge, United Kingdom - Novuna

Novuna

Verified Company

Trowbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you enjoy being the first point of contact for customers? Is a high volume call taking role the right move for you? Want to join one of the UK's leading lease and fleet management companies?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a
Top 50 Inclusive employer, and we're number 15 in
Glassdoor's Top 50 Employer list.

What does the role involve?

You're a Driver Line Executive - but what does that mean? Our Driver Line Team are the first point of contact for our customers who notice a defect with their vehicle.

Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call.

You'll handle each call with professionalism, ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance.

Some of your key duties will include:

Handling a high volume of inbound calls
averaging 50 per day
Making contact with our garage network to book vehicles in for repair
Arranging hire vehicles were appropriate for our customers

Our phone lines are open between 7am and 7pm and you'll work the following rotating shift patterns: 7am - 3:30pm, 8am - 4:30pm and 8:30am - 5pm.

We anticipate you being more office based for your training period but once you're comfortable and up to speed our hybrid ways of working are for you to spend 2 days per week in the office.

What are we looking for?

You'll join us with previous customer service experience, be that face to face or over the phone, and are someone who enjoys being on the phone and confident with both inbound and outbound calls.

Your excellent communication skills and customer first mindset will see you go above and beyond to keep our customers on the road.

Also, we're looking for the following:

Computer literacy
comfortable navigating new systems
A strong team player
The ability to think on your feet
Great organisation skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a
chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
An annual bonus of up to 13% of your annual salary
Up to 10% employer pension contribution
Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid