Patient Access and Experience Administrator - Blandford Forum, United Kingdom - The Blandford Group Practice

The Blandford Group Practice

Verified Company

Blandford Forum, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
The Blandford Group Practice are passionate about providing good quality care to our patients.

We deliver NHS services from three surgeries and employ a wide variety of healthcare professionals such as GPs, Advance Nurse Practitioners, Physiotherapists, Mental Health Practitioners, Pharmacists and Paramedics.

The Practice prides itself on being a friendly and welcoming team.

What can we offer?

5 weeks pro rated annual leave plus Bank Holidays
Enrolment into the NHS Pension
Enhanced sick leave once passed probation
Full training including Care Certificate
Eyecare Vouchers
Free parking at all sites
Annual pay review

About You

We are looking to recruit a
Patient Access and Experience Administrator who would be responsible for improving patient access and patient experience across all 3 of our sites.

You will need to be confident in implementing change, have excellent organisational skills and be prepared to use your own initiative on a day-to-day basis.

Key Responsibilities

Producing the weekly GP and Allied Healthcare Professional rota and sharing this information with the Patient Service Team Manager for transfer to the clinical system
Managing and approving the GP and Allied Healthcare Professional annual leave rota
Using the data generated from the telephone and triage systems to work with the Patient Services Team Manager to review the clinical rota to see where improvements can be made to ensure maximum appointment capacity is achieved
Managing the GP and Allied Healthcare Professional locum budgets, liaising with and booking locum clinicians to ensure the service is always fully staffed
Work with the Senior Management, Operations Team, and Team Managers to ensure the delivery of the Access Improvement Plan and Access Recovery Plan
Manage the media in the waiting room (screens and posters)
Work with the Senior Management to improve the brand and reputation of the Practice using patient surveys (including Friends and Family Test and National Patient Survey results)
Log and cascade compliments and positive feedback and provide monthly report to Senior Management
Acknowledge, investigate, and respond to verbal and written complaints in conjunction with the relevant Team Manager or Clinician and provide monthly report to Senior Management
Ensure complaints procedure and leaflet is reviewed and updated annually
Liaise with the wider primary care team, external agencies as and when required
Implement the Practice's confidentiality and privacy policies
Follow the Practice's safeguarding policies and procedures
Promote and help maintain the Practice's health and safety policies and oversee health and safety within the dispensaries
Support the Practice with equality, diversity and rights of patients, carers and colleagues using the policies and procedures
Participate in any training programme implemented by the Practice as part of this employment. Additionally, take responsibility for own development, learning and performance
Help contribute to implementing change within the Practice
Undertake any tasks consistent with the level of the post and the scope of the role

Person Specification (All essential unless otherwise stated)

Ability to organise, plan and prioritise on own initiative, including when under pressure
Ability to review and scrutinise data for errors or gaps
Ability to communicate effectively, both verbally and in writing, with people, partner agencies and stakeholders
Ability to identify risk and assess/manage risk
Ability to maintain effective working relationships and to promote collaborative practice with colleagues
Demonstrates personal accountability, emotional resilience and works well under pressure

Education, Qualifications & Training

Proficient in analysing and interpreting data
Previous experience of managing budgets (Desirable)
Must have excellent Word and Excel skills

Experience

Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (Desirable)
Experience of partnership/collaborative working and of building relationships across a variety of organisations
Some flexibility to work evenings and weekends may be required, as will the ability to travel to different locations at short notice

Skills and Knowledge