Workforce Product Owner - Newcastle upon Tyne, United Kingdom - NHS Business Services Authority

NHS Business Services Authority
NHS Business Services Authority
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

In this role, you are accountable for: The successful delivery of user centred products, including owning the product vision and roadmap from inception through to delivery of the product(s) covering all stages of the product lifecycle. You will effectively manage competing priorities, adapting products and services where needed to meet both internal and end users needs, ensuring your product team builds the right things at the right time to maximise user and business value. Work with internal and external customers to analyse the needs and align the product roadmap to strategic goals. Using product management principles and approaches, you will capture and translate user needs into deliverable outcomes for your end user.


You will define the minimum viable product and define, agree and amend priorities where appropriate and be responsible for acceptance criteria.

You will monitor service quality and set appropriate KPIs in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders.

You will use qualitative and quantitative data to make the best decisions about the relative priority of work to improve the product or service (often with incomplete information or degrees of uncertainty involved) and work to continuously iterate near and longer-term plans for your team, ensuring these are suitably open, flexible and adaptive to change.

Working closely with operational delivery teams, youll find solutions to overcome operational constraints to deliver a successful product or service.


Actively contribute to the product owner community to ensure respective product and service teams understand what each other are working on to ensure synergies and opportunities are taken advantage of.

Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.

Support and lead with the identification of development and initiatives to promote and improve the services provided by BSA, through digitisation Develop strong networks across a range of stakeholder organisations and within the NHSBSA and will promote strong integration of digital improvement activity.

You will foster collaborative thinking and problem solving within and beyond your team, using appropriate techniques and tools to identify and prioritise further issues and opportunities to explore.


Working with key stakeholders and management teams, you will ensure products are delivered consistent with NHSBSA approaches and values, including relevant governance frameworks, and report on project process, priorities, risks and solutions.

Using your networks and relationships, you will also ensure user feedback is regularly taken on board and they are informed of ongoing improvements.

Support the Service Owners and leadership team to deliver on their priorities and actively participate in engagement with internal and external stakeholders to assess what is possible through product delivery whilst being accountable to sponsors for the delivery of user-initiated change.

Ensuring that digital project delivery is aligned to wider NHSBSA Digitisation, joint working across NHSBSA digital teams must be utilised where possible, to deliver a project aligned with the NHSBSA Strategy.


Actively engage in user research sessions to get first-hand feedback from users and take a data driven approach to prioritisation.

Manage delegated budgets as required, with responsibility for the day-to-day finance work for the project Play an active role in the government product owner community sharing your learning and celebrating progress made by other people and teams Ensuring that project outputs are complaint with DHSC and NHSBSA policies, in addition to complying with statutory UK legislation and directives.

Be accountable for his/her own personal development needs in order to be fully equipped to meet current and future management and organisational needs.

Dealing with highly complex and sensitive information where you will need to influence and persuade Senior Leaders and internal/external stakeholders to take an appropriate approach in relation to difficult and contentious issues.

More jobs from NHS Business Services Authority
See all jobs of NHS Business Services Authority