Credit Controller - Huddersfield, United Kingdom - Adecco UK

Adecco UK

Verified Company

Huddersfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Credit Control Analyst (Office Based)

Reports to:
Finance Services Manager

***
Department:Finance

***
Salary:Up to £22,0000 (depending on experience)

Key Competencies for the role:

Competency title

Brief description
Communication skills

Internal and external written, telephone and face to face communication to members and internal departments and a professional attitude.

Customer service

Both internal and external.

Rapport building, listening and interpretation, understanding needs and negotiation, providing accurate and efficient responses to member queries in relation to all fees charged.

Maintains positive internal relationships.

Time and self management

Organisation and prioritisation, working to strict deadlines while maintaining accuracy at all times and close attention to detail, taking ownership and accountability for own area and awareness of team tasks and willingness to pick up any task within the team as & when required.

Ensure income is allocated accurately.

Helping others

Training and developing others. Coaching others. Mentoring.

Innovation & Creativity

Generating Ideas and sharing with other team members.

Understanding of the organisation

Understanding of the group vision. Understanding the Group and all the business within it. Competitor and industry awareness.

IT Skills

Intermediate Excel. Good understanding of Sage 200 via both data input and reporting. Ability to process data into C Series & banking system.

Problem Solving

Ability to identify problems regarding Sage accounts & investigate & correct.

Direct Debits

Ensure the required communications are sent to members regarding the collections in accordance with the Direct Debit scheme rules. Ability to retrieve data regarding cancelled instructions etc from the BACS website.

Data Protection

Ensure the Data Protection Act is adhered to at all times.

Reports

Prepare debtors reports and company specific reports for monthly credit control meetings.

Debt Collection

Knowledge and understanding of debt collection procedures and ability to liaise with our external debt collection agency.

Key responsibilities:

Create & reconcile member collections.
Ensure the BACS collection & refund control sheets are accurately maintained.
Ensure payment plans are adhered to.
Ensure bacs members pay on time and are chased as needed.
Provide support to the Finance Services Manager in other areas when requested.
Ensure compliance modules are done as required
Pursue and resolve items on aged debt with a view to reducing amount owed to company over 60 days.
Ensure direct debit rejections are action within process and timely
Ensure that the credit control process is worked with, adapted and used to ensure aged debt reduces.
Maintaining accurate records
Aid in the implementation of a new ERP system.
Negotiating payment plans setting up terms and conditions
Looking to commence legal proceedings when debts not recovered in house

***
Person specification

Ability to prioritise & work in a fastpaced environment.
Ability to work on own initiative or as part of a team.
Persistence and determination
Patience and ability to remain calm in stressful situations
The ability to listen and negotiate with customers
Excellent customer service and communication skills.
Professional attitude.
Thorough attention to detail.
Follow agreed processes, whilst striving for process improvement.
Hybrid working office based Tues/Weds/Thurs with the option Mon/Fri to work from home

Experience and qualifications

Previous credit control experience essential.
Knowledge of Sage accounting systems or other similar accounts package.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Zaakirah Hussain