Customer Service Advisor - Glasgow, United Kingdom - Smart Metering Systems

Smart Metering Systems
Smart Metering Systems
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
511

Glasgow

Permanent


Why choose us?

Choosing to work for SMS means choosing to make a difference. **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.


What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a taxefficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us we support and encourage development by offering internal and external accredited courses, secondments, and study support.

What's the role?

As a hard working, motivated and experienced individual you will be required to be part of our industrious Customer Service team.

You will be working in a fast paced, ever changing working environment with multiple priorities and targets.

This would include responding to customer/supplier enquiries, providing information & helping solve customer/supplier issues, liaising with other departments within SMS to help achieve customer satisfaction among other tasks, always providing a high standard of Customer Service.

Work pattern Monday to Friday 08:4- 16:30


Key responsibilities:


  • Deliver exceptional Customer Service consistently
  • Handling inbound/outbound call queries
  • Complaint Handling and ownership from start to finish in accordance to SMS complaints policy
  • Providing information to Suppliers on request
  • Liaising with internal department teams regarding queries to ensure delivery of service

To be considered for this role, we would love you to have:

  • Experience with energy industry desirable but not essential
  • Ability to work with other team members to achieve a common goal.
  • Strong communication skills both written and spoken capacity
  • Ability to use judgement to make sound decisions and solve problems.

#LI-Hybrid

Job Type:
Permanent
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