Property Services Scheduler - Camden, United Kingdom - Daniel Owen- UK

Daniel Owen- UK

Verified Company

Camden, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract Type:

Temporary
Location:
Camden
Industry:
Housing
Salary:
Negotiable
Start Date:
ASAP
REF:
AH2407_ Contact Name:
Abbie Hamilton
Job Published:
about 3 hours ago
Monday
Friday

Hybrid Working available

Temp - Perm position

£16.47p/h PAYE

Must have previous scheduling experience

Job purpose and background

The Property Services Directorate manages the repairs and maintenance service to over 22,000 properties across London, the South East and Home Counties.

The directorate undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our inhouse team and a variety of contractors and service providers who are employed on our behalf.

This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.

The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations.

This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects.

Contribute the effective completion of works to maximise the use of our properties

**Principle outputs & responsibilities

Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
Work as part of a high performing team and ensure your actions are supportive of the team being successful
Maintaining all tasks, including raising jobs, requisitions, follow on works, subcontractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
Phoning residents to ensure access is gained for works
Work with emergency appointments and resolve scheduling conflicts
Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service
Ensuring you have the "first time fix" approach
Assisting operatives/ supervisors / surveyors
Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service
Maintaining the team inbox and the CRM cases and answering queries.
Updating the system with relevant information and create reports for analysis
Other administrative duties to support Property Services and liaising with other departments where necessary.
Any other reasonable duties to support service delivery

Essential knowledge, skills and experience

Good level IT skills and literacy
Good communication skills, both oral and written
Selfmotivated, resilient, assertive and confident
Proven experience of excellent customer service skills
Excellent organisational skills

Desirable knowledge, skills and experience

Ability to scrutinise data and provide recommendations
Experience of working in the Housing/Property sector
Aptitude for complex data analysis and report compilation

Other duties

Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in our Health & Safety Policy, that plans are developed and implemented to deliver the Health & Safety policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
Comply fully with our policies and procures including the standing orders and financial regulations.
Comply with the Equal Opportunities and Diversity Policy
Comply with the data protection act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public)
To carry out any other reasonable duties as required

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planner, scheduler, property services, maintenance, social housing, repairs, controller