Receptionist - London, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist

Contract:
Government

Location:
London

Hours of work: 40

Contract Type:
Permanent

As our Receptionist, you'll seamlessly integrate into our dedicated workplace experience team, where you'll spearhead the implementation of best practices across all front-of-house domains.

In this role, you will provide a polished and professional front-of-house service that leaves a lasting impression on our customers, building occupants, and visitors.

As a Receptionist, you'll play a vital role in our workplace experience, working closely with the workplace experience team to create an environment of excellence.

Your responsibilities include taking ownership of the Workplace Experience, ensuring it aligns with the core values of our stakeholders.

Through your interactions, you'll cultivate a service culture mindset, forging meaningful connections that contribute to a positive and vibrant workplace.

Your role extends beyond traditional reception duties, making you an essential contributor to the overall atmosphere of our workplace.

Key Responsibilities

Assist in delivering the unexpected to our clients through first class customer service
A natural host that can make customers, visitors and colleagues feel at home within the location
Main point of contact for customer requests and enquiries
Assist in answering all telephone enquiries for the site, room bookings and set up
Support the onsite Management team with high profile events
Support and create the best customer and workplace experience
Develop relationships and capture client's individual requirements for future site visits
Have a keen eye for detail and share your notes and feedback to the teams
Work on community initiatives to develop connections
Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity
Supporting any key events in and out of normal working hours

Professional and Personal Competencies/Qualifications

First Aid trained preferable, but training will be provided as part of the role
IOSH preferable but training will be provided as part of the role
Workplace Experience Programme training preferable but will be provided as part of the role
Experience of working in a highprofile environment
Excellent communication skills both verbal and written
Must be able to work within a highly confidential environment
The ability to communicate and work effectively with customers, employees and teams at all levels
Flexible to learning and willingness to go that extra mile in support of promoting the workplace experience onsite

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Job Types:
Full-time, Permanent

Benefits: