Receptionist - Birmingham, United Kingdom - Capita

Capita
Capita
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Venue Receptionist's play a very important part in the team and the day to day running of the business, being the first and last point of contact for all our visitors and staff.


Your role will include a wide range of responsibilities from meeting and greeting claimant's and their companions who come into venue for their assessment, managing the security of the venue, exchanging verbal and written information and therefore you will put claimant's wellbeing at the heart of everything you do.


Capita PIP pride ourselves on the warmth and support we provide and promote a high standard of service at all times.

This is a full time, office based role.


Job title:

Receptionist


What you'll be doing:


  • Meet and greet visitors in a warm and friendly manner.
  • Manage daily appointment using CRM and rescheduling as and when required.
  • Open and lock venue and ensure security procedures are followed.


  • Door Entry Management

  • Identify and validate all attendees.
  • Direct claimants to where they need to go/seat them outside the consultation room.
  • Day to day organisational and administrative duties including data entry, and maintenance of CRM system, uploading documents to Casper.
  • Maintain business office supplies by keeping an up to date record of stationary surplus.
  • Ensuring the venue is kept to a professional standard at all times
  • Providing relevant information to claimants and supporting staff and claimants whilst in venue.
  • Maintaining a professional relationship with claimants and ensuring customer satisfaction at all times.
  • Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.
  • Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxi's and parking is very important.
  • Contribute to the Strategic Management and Development of the business

What we're looking for:


  • Previous experience of working in a similar role.
  • Experience of conflict resolution and deescalation techniques in a face to face environment.
  • Experience as a receptionist and customer service (customer facing).
  • Ability to communicate clearly and concisely both verbally and written.
  • Customer service ethos and be of a friendly disposition.
  • Initiating contact with claimants, their companions and all visitors and responding to requests.
  • Flexibility to attend all training and development courses when required
  • Be attentive, polite and approachable at all times.
  • Have excellent time management skills and be punctuate.
  • Be willing and able to work without supervision.
  • Be a good listener, understanding and helpful and provide a professional service.
  • Be able to deal with different and sensitive information/queries in clinic
  • Have good planning and organisational skills
  • Must be IT literate and competent with MS word, outlook and excel.

What's in it for you**:

-
23 days' holiday
(rising to 27
) with the opportunity to buy extra leave
- company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform


What we hope you'll do next:


Location:

Birmingham

  • Gateway House
,

United Kingdom


Time Type:

Full time


Contract Type:

Permanent
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