Mortgage Service Administrator - Wallsend, United Kingdom - Newcastle Building Society

Newcastle Building Society
Newcastle Building Society
Verified Company
Wallsend, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
About the Role


You will be working in the Mortgage Support & Admin Department, where as a Mortgage Administrator you will be responsible for a number of different administrative tasks on mortgage accounts, from completion to redemption and beyond.


You'll have the chance to learn different aspects of a mortgage account and how they work within the variety of tasks required for the role.


This is a busy role where no two days are the same, which can bring ever changing priorities but you will have the support of a hardworking, knowledgeable and experienced team.

Mortgage Support & Admin is an engaging and fun environment where your ideas are welcomed as we strive to improve the way we work and the customer experience.

We are committed to delivering excellent service to all of our customers wherever they are in the mortgage cycle.


We actively encourage those who consider themselves suitable for the role yet would prefer a particular working pattern to get in touch to discuss any requirements/preferences with us.
About You


As a team we work closely together, but you'll also be comfortable working independently, reviewing current procedures and challenging them to ensure tasks are processed in the simplest and most efficient way.

You'll have excellent organizational, written and verbal skills that demonstrates your strong attention to detail.

You'll have Customer Service experience from an administrational and telephone background. Having worked within a mortgage environment would be advantageous.

About Us


Mortgage Operations is responsible for managing our residential mortgage assets from initial enquiry through to redemption and supporting where customers find themselves in financial difficulty.

We are committed to delivering excellent service and fair outcomes to all of our customers wherever they are in the mortgage cycle.

We are a growing team in an award winning environment. We believe in a great work life balance and a real commitment to connecting with our communities

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:25 days holiday each year plus bank holidays (rising to 30 days with length of service) + bank holidays

  • Bonus scheme
  • Pension scheme
  • Life assurance and income protection
  • Access to a range of wellbeing benefits
  • Electric car salary sacrifice scheme
  • Cycle to Work scheme
  • Above statutory family leave entitlement
  • The option to buy extra holidays
  • Two paid volunteering days each year
  • A broad range of learning and development opportunities
  • Hybrid working
We have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding.


Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.


Job Type:
Part-time

Part-time hours: 17.5 per week


Salary:
£20,348.00-£23,411.00 per year


Schedule:

  • 8 hour shift
  • Day shift
  • No weekends

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Wallsend, NE28 9EJ: reliably commute or plan to relocate before starting work (required)
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