Salesforce Consultant - London, United Kingdom - TAP CXM

TAP CXM

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BACKGROUND

Due to an exciting period of growth we are currently seeking a confident Salesforce Consultant to fill a permanent position.

The role is based in London (Southwark area), we do also offer hybrid and flexible working.

WHO ARE TAP CXM

TAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs.

Day to day, we help our clients to exploit customer data and marketing technology through a blend of projects, on-site knowledge transfer and support.

ROLE, KEY DUTIES AND RESPONSIBILITIES
The Salesforce Consultant will play a key role in helping clients implement, operate and run marketing technology solutions.

Sometimes building from scratch and often integrating it with their CRM system, and help set up programs and CRM capabilities.

The day-to-day responsibilities include:

Building campaigns and deliveries within the platform
Manipulating data within the front end interface for use in CRM activities
Educating clients on best practice use of Salesforce
Advising clients on how to use multiple elements of the platform
Troubleshooting issues via hands on onetoone deskside coaching sessions
Producing documentation and training materials to support activity
Using a consultative approach to help the client build confidence in the platform
Helping the client execute day to day activities by means of empowering them to find, debug and resolve issues themselves with assistance

We have clients across many industries including Consumer Electronics, Financial Services, Publishing, Retail, Travel and more.

THE IDEAL CANDIDATE

We are primarily interested in bright and articulate self-starters who have experience delivering complex implementation projects in a client-facing environment.

As such, we are less interested in your industry experience and more interested in your rounded technical understanding with the communication skills to back this up.

The following traits, skills and experience are sought:

Previous experience delivering Salesforce, BAU or implementation projects
A current certification in Salesforce
A consultative approach to delivery of projects and development
Experience of working directly with end clients and owning delivery of day to day projects
Solid working knowledge of JavaScript, HTML, XML Web Services and database design
Experience of technical support to clients and internal teams
Analytical thinker, with strong problem solving skills
Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that nontechnical people can understand
Ability to build rapport with clients
Enjoy working in a team, where you can listen, contribute ideas and constantly learn.

WHAT WE CAN OFFER

A competitive salary linked directly with experience and how quickly you can be utilised within the team.
Profitbased company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.
Fully funded private healthcare scheme.
25 days holiday each year, plus bank holidays.
Company pension scheme.
We operate a number of other benefit schemes that include, cycle to work, childcare vouchers, online training and a travel card loan scheme.
Hybrid and flexible working.

The office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North.

Working hours are 9:00am until 5:30pm but in truth some days will be long, some days will be short, but all days will be rewarding.

Job Type:
Permanent

Salary:
£40,000.00-£80,000.00 per year

Benefits: