Technical Associate - London, United Kingdom - Exponential-e

Exponential-e
Exponential-e
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Exponential-e
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer.

Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.


We're a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company.

From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Exponential-e was founded in 2002 and swiftly established a reputation for innovation and positive differentiation in the technology market.

The business was amongst the very first to see the potential for Ethernet in the UK market and was the first in Europe to design and launch VPLS networks.

Throughout the history of Exponential-e, a focus upon leveraging developments in technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our pioneering approach in the market.


Our expansive portfolio is defined by four Cornerstones:

  • Connectivity and SD-WAN Networks
  • Cloud and Managed Services
  • Unified Communication and Collaboration (UCC)
  • Cyber Security
With an expansive and established portfolio spanning Cloud, SD-WAN networks, Unified Communications services, and Cybersecurity prevention and remediation services. Exponential-e is extremely well positioned within the market to deliver needs of clients.

The depth and breadth of the portfolio and the commitment applied to provision of exceptional service quality has enabled the business to secure the trust of more than 3,000 customers.

With industry leading levels of customer satisfaction, the capability of the business is underwritten by high client reference-ability.

Our customers will tell you, it's not just the innovation and the customer service excellence they value.

They also value the Exponential-e integrity and ethos, as we act as their trusted partner, working with them to design and deliver their solutions on time and to budget.

As the British Standards Institute says, "Exponential-e is a truly world-class ICT services company".

We look forward to discussing your career development aspirations and ambitions with you


Overall purpose of the job:


As a Level 4 Network Engineer Apprenticeship you will be rotating through multiple departments within the technical side of the business, including solution design, project delivery and support.

Working with a wide range of departments and improving your knowledge and skillset over the length of the apprenticeship.- Provide solution design support to Solution Consultants on complex customer solutions

  • Provide technical delivery of solutions to clients
  • Provide technical support to clients with a highlevel focus on customer service

Key responsibilities for this job:

Solution Design

  • Work closely with Sales Engineers and Solution Owners to help respond to tender requests
  • Participate in conference calls with customers when required
  • Assist in architecting and proposing innovative validated designs which address identified business & technical objectives for a prospect or customer
  • Assist in designing & delivering detailed presentations that showcase your solution, pricing & benefits either in person or over a video conferencing tool
  • Assist in developing and delivering product demonstrations, either in person, recorded videos or over a video conferencing tool
  • Assist in developing and maintaining product and/or technical documentation

Project Delivery

  • Support in the implementation of customer WAN, LAN and Network Security solutions
  • Configuration of any networking CPEs
  • Regular customer communication and progress reporting during project implementation phase
  • Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
  • Assisting with lab testing of networking CPEs and solution Proof of Concepts

Support

  • First line support handling customer enquiries and support issues using our ticketing system
  • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
  • Troubleshooting circuit faults and working with carriers to achieve fault resolution
  • Driving fault resolution to ensure SLA's are not breached
  • Escalation of faults/outages in accordance with Exponentiale procedures
  • Creating incident reports/notifications for customer distribution

Apprenticeship

  • Build close working relationships with Product Management, Sales, Solution Consultant and the Engineering teams throughout all elements of your role
  • Build close working relationships with Clients and Suppliers throughout all elements of your role
  • All required work must be completed an
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