Head of Property Management - London, United Kingdom - The Arch Company

The Arch Company

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US

The Arch Company is the UK's largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy.

The company purchased Network Rail's former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.

The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales.

The Arch Company shareholders are TT Group and Blackstone Property Partners.

ROLE PURPOSE**
KEY ACCOUNTABILITIES

Lead and line manage a team of 2 to 3 Property Managers who will work with you to deliver all property management initiatives within your portfolio.
Report into the portfolio's Head of Asset Management regularly, providing updates on performance against objectives, settlement recommendations and proposals for business improvements.
Deliver with your team all property management activities within your portfolio including, but not limited to, service charge, customer onboarding, licences, insurance claims, business rates, breach management and unauthorised occupier removal.
Manage key customer relationships to maximise growth opportunities, customer satisfaction and company reputation.
Identify and implement valueadd initiatives beyond routine operations.
Collaborate with the Finance / Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture and CRAR.
Report and resolve all incidents and situations which pose a health and safety risk promptly.
Work collaboratively across departments to achieve the company's overall objectives and goals, including Operations, Professional Services, Leasing, Development etc.
Manage contractors / agents ensuring services provided are delivered as needed and cost effectively.
Represent The Arch Company at stakeholder / external meetings.
Take on any other related responsibilities necessary to deliver the objectives as the role evolves over time.

KNOWLEDGE, SKILLS
AND EXPERIENCE

Essential

Extensive commercial property management experience.
Proven track record of leading a team to achieve targets and deliver results.
Experience in working collaboratively with crossfunctional teams to deliver shared goals.
Strong leadership abilities with the proven capacity to lead, mentor, and develop a team of property managers.
Excellent written and verbal communication skills.
Proven ability to manage customer relationships and ensure high levels of satisfaction among customers and stakeholders.
Proactive approach to problemsolving and ability to adapt to evolving responsibilities and priorities.

Desirable

Previous property management experience with a portfolio of high volume multilet estates with small or medium size businesses as customers.
MRICS.

EQUALITY, DIVERSITY & INCLUSION
At The Arch Company, we're on a mission to make our workplace as welcoming and inclusive as possible.

We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are.

We take pride in celebrating what makes each of us unique.

When you join our team, you're not just getting a job; you're becoming a part of our part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future.

The Arch Company is an equal opportunity employer, so if you're excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.