Call Centre Agent - Liverpool, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Welcome advisor, phone based role, onboarding new clients

Excellent permanent role with 95 working hours
City Centre

About Our Client:

This business are a PLC business who have expanded massively over the past 5 years and have a modern and diverse work environment, this company are not your typical contact centre, they do not work on quantity, its all about the quality and the customer experience.

Key responsibilities for this call centre agent will be;
Delivering excellent customer service on every call received
General administration and information sharing within the teams
The role would suit an individual who takes pride in providing a great first impression and accurately collect the relevant data that's essential for the needs of the business

The Successful Applicant:

Excellent customer service ability clear phone manor and excellent ability to articulate complex information requests
Experience working in a contact centre based role or similar and keen to develop their skills in a new business
Able to work in a KPI style environment
Confident, helpful and personable character
Have a natural ability to build relationships over the phone

What's on Offer:

This role is offering;
Basic Salary of 18,500
2 Weeks initial training will be provided and regular ongoing training
Options for internal moves after 12 months within this role
Working patterns Monday
Friday, 9am 5pm
Entitlement to all company benefits such as employee discounts, 23 days annual leave, large PLC business
KPI's based around customer experience and completing files
NO SALES needed for this role, KPI's can be achieved by offering excellent customer support
Excellent location very easy to access from Liverpool, walking distance from Moorfields train station
Contact
Katy Bevan
Quote job ref
JN
Phone number