Call Handler - Greenhithe, United Kingdom - Savoy Ventures Ltd

Savoy Ventures Ltd

Verified Company

Greenhithe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
Patient Liaison Officer

ACCOUNTABLE TO:
General Call Centre Manager

LOCATION:
Greenhithe, DA9 9XL

HOURS: 40 per week, Rotating shift patterns, 5 days a week

Savoy Ventures are a CQC registered emergency / non-emergency ambulance service, providing transportation for NHS Trust patients, transporting over 400,000 patients every year.

At Savoy, we understand that our patient transport service is first and foremost about the patient, whose day begins and ends with transportation.

Our main aim is to ensure our ambulance service is as efficient as possible, minimising delays and creating a stress-free environment for those that travel with us.

Are you confident on the phone and have a calm and logical approach to problem-solving? If this sounds like you, then why not join our team?

Responsibilities

Handle inbound calls from patients, clients, and colleagues
Check the daily planned work and coordinate any identified changes with relevant stakeholders
Manage expectations of the service users
Deliver patientfocused service, assisting and updating patients of any changes to their journey
Manage enquires from the trust and from patients in a professional manner
Input high volumes of information to company databases accurately
Communicate with colleagues and management

Essential Requirements

A minimum of 1year proven experience within a call centre background
Strong administration skills with excellent attention to detail
Excellent people skills and ability to communicate to all levels is vital to this role
Must have excellent communication skills both written and verbal
Ability to multitask whilst under pressure
Able to remain calm under pressure
Must maintain a high level of professionalism at all times
Must have excellent attention to detail
Must have the ability to build relationships with internal staff and customers

Desirable Requirements

Experience within a relevant publicsector environment
Previous Cleric experience is highly desirable
Strong work ethic and willingness to go the extra mile

Terms and Conditions

Ongoing training and development

Due to the nature of the industry flexibility is crucial therefore the post holder maybe required to work additional or amended hours.

Job Types:
Full time, Permanent

Salary:
£10.00 an hour

Salary:
£10.00 per hour

Experience:

- call centre: 1 year (preferred)

Work Location:
One location