Customer Operations Executive Interim - Birmingham, United Kingdom - Advanced

Advanced
Advanced
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Role Introduction:

What You Will Do:

  • Work with key stakeholders to ensure the Customer Experience teams have the tools and processes they need to conduct their work effectively and efficiently
  • Consistently review services provided to ensure consistent, compliant, and highquality services are delivered to all customers
  • Assisting with the regular review of Customer Experience operating procedures and advising change where required
  • Supporting Customer Experience teams through required changes
  • Supporting a diverse portfolio of projects; from data integrity to system support and maintenance
  • Working collaboratively with the CX Operations team and the wider business to ensure systems and processes are operational, and drive continual improvements

What You Will Have:

  • Exceptional communication skills, with the ability to communicate effectively through various methods with stakeholders of different levels
  • Supporting projects to completion desirable but not essential
  • Ability to balance strategic thinking and attention to detail with a handson approach
  • Ability to leverage data to inform and support critical decisions
  • Strong organisational skills and ability to react to suit operational requirements
  • Must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads
  • Be flexible and adaptable to varying work and priorities
  • Able to work on own initiative, making effective decisions and collaborate within a team dynamic
  • Comfortable working in a high growth, constantly changing environment
  • Excellent strategic thinking
  • A positive flexible attitude

What We Do For You:

Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
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Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days
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Employee Assistance Programme
  • Free advice, support, and confidential counselling available 24/7 through Care First
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Endometriosis Friendly Employer
  • We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth:


  • Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally
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Development Programmes
  • From Future Managers to Leadership Training, our development programmes help you get where you need to go
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Performance Bonus
  • Our Groupwide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
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Pension Scheme
  • Our plan with Scottish Widows offers 5% matched contribution by the company
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Income protection insurance
  • Providing you with support and assistance when you need it most

Recognition - Highlighting and rewarding the great work our people do
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Values Awards
  • Our quarterly employeedriven initiative to highlight and reward the people in the organisation who embody our values the most
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Clear Review
  • Our own technology platform that allows you to get realtime feedback, conversations and goals to help you become your best self

Making a Difference - we provide opportunities to help our people make a difference to the causes they care about
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MatchIt
  • Fundraise for a cause close to your heart and Advanced will match part of the funding
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Volunteering Time
  • Our volunteering leave scheme allows you to use your time to help those who need it
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Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger


Who We Are:


Advanced is one of the UK's largest software and services company, and our products sit at the heart of some of the country's best-known businesses.

Come and be part of a team of people who power the world of work through technology across legal, education, health and social care.

Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success.

As an inclusive employer, we know that diversity means success and innovation. We want our colleague community to reflect those of our customers we serve and the societal impact we make.

Being inclusive is part of our DNA and we strive to deliver a culture where you can truly be yourself.

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