Helpdesk Operator/patient Movement Dispatcher - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust
Description
Band 3Main area
- Estates & Facilities
Grade
- Band 3
Contract
- Permanent
Hours
- Full time hours per week (37.5 hours per week)
Job ref
A
Site
- QMC
Town
- Nottingham
Salary
- £21,730 - £23,177 per annum
-
Salary period
- Yearly
Closing
- 27/04/2023 23:59Job overview
You will be the logging requests for various departments such as Logistics, Cleaning, Laundry, Transport and Pest Control across all 3 Trust campuses.
The other part of your role will be as a Patient Movement Dispatcher and you will play your part in helping capacity and flow of the hospital, sending movement requests to the patient movement team members across QMC and City hospitals ensuring patients are taken to appointments on time and liaising with ward staff and modalities.
Hours of work are 37.5 per week working 12pm - 8pm and 2pm - 10pm on a rota basis which will include weekends and bank holidays.
Operate the Concept system for Soft FM requests (except Patient Movement) using all facilities incorporated within the programme.
Operate the Nervecentre system for Patient Movement service requests using all facilities incorporated within the programme. Correctly use the transport types, time codes and location codes.
Ensure an equitable workload is allocated to all Patient Movement staff logged onto the system and that requirements are met within the appropriate time frame.
- Achieve a high personal profile as a controller of the Patient Movement operation and form a good working relationship with all users.
Adopt a professional attitude in dealing with colleagues and clients.
Co-ordinate the operation of the team in conjunction with other Dispatchers/Team Leaders.
Maintain open and regular lines of communication with the Patient Movement staff.
Maintain a sound working knowledge and be proficient in the operation and management of the Concept and Nervecentre systems and radio/mobile phone networks.
Ensure that the Business Continuity Plan is followed during any period of either/both Concept/Nervecentre is/are out of service.
Working for our organisation
This is your chance to be a part of a small but important team within the NUH Trust.
Our organisation is driven by our strategic objectives and organisational values and behaviours.
We Build Trust
We Empower
We are Ambitious
We are Mindful
We are Nurturing
We are United
We are Honest
Working in the NHS and at NUH is challenging yet rewarding. That is why we do all we can to support staff with rewards and benefits wherever we can.
We are able to offer dedicated physio support, discounted health treatments and access to fitness facilities.
We offer generous staff discount schemes with Boots and other local companies.
There's also the Blue Light Card which allows NHS staff access to discounts and offers from a host of national companies.
In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert
Detailed job description and main responsibilities
To receive and log requests for Soft FM services on either the Concept or Nervecentre system.
To provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.
To provide and maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.
Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient focused service.
Training & Qualifications
Essential criteria
- NVQ 3 or equivalent
- Customer services training
- O Level/GCSE qualifications
Essential criteria
- Experience of working in a customer focused environment.
- Previous experience in a hospital environment.
- Previous experience in a patient movement role or role involving working members of the public.
- Previous helpdesk/dispatch experience.
Essential criteria
- Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determi
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