Desk Sales Professional - Bristol, United Kingdom - BT

BT
BT
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Desk Sales Professional (Corporate)


Job Req ID:18325
Posting Date:12 Jul 2023
Function:Sales and Commercial
Location:Assembly, Bristol, United Kingdom
Salary:Competitive + benefits
Why this job matters

The Account Management Professional assists with customer operations and impacts account success within a defined portfolio and may coordinate a team through the execution of high priority account initiatives and activities.

This role will be based in
-
Bristol, offering hybrid working - whereby you will be in the office 3 days per week.


What you'll be doing

  • Executes account activity and success positioning as a key contact throughout the lifecycle of the customer.
  • Supports the implementation of the BT group sales strategy with key customer accounts in order to contribute to the growth of revenue pools.
  • Supports and drives as a member of an account facing team empowering an ability to drive outcomes within the portfolio of accounts areas by selling strategic services.
  • Provides support when reaching out and prospecting to corporates that aren't active customers.
  • Supports customers' success by acting as a facilitator to meet a needs.
  • Supports account leads in addressing customer needs and challenges.
  • Collates comprehensive information on products and services, ensuring knowledge is current.
  • Supports critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops.
  • Supports in the implementation of ways to improve working processes within the account management team.

The skills you'll need

  • Customer Service
Issue Resolution
Business Development
Customer Insights
Account Management
Interpersonal
Solution Selling


What we'd like to see from you

  • Experience in winning sales, either as part of an overall account team or with closing own contracts where acting as the single point of contact
  • Proven track record of delivering against targets within a sales role with accurate forecasting and consistent delivery
  • Strong interpersonal skills working with customers
  • Takes action based on analysis of trends including changing customer demand to enhance sales performance
  • Owns customer problems and delivers resolutions
  • Ability to deal with challenging customer predicaments and customer opportunities through internal escalation and senior stakeholder engagement
  • Works collaberativly with the wider sales community, providing and welcoming team feedback
  • Confidence to challenge the status quo where more effective and efficient routes are identified
  • Able to build Clevel valuable relationships and identify customer champions, pains, needs etc
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