Service Desk Engineer - Manchester, United Kingdom - Talentspa

Talentspa

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is currently looking for a Service Desk Engineer to join their busy team in Manchester, M1 6DW

You will be providing 1st line telephone and technical support to a variety of clients, across a range of technologies.

Within this role, you will be taking client phone calls, providing first time resolution where possible and resolving technical supporttickets as part of a team on a busy Service Desk, working from their Manchester city centre office.

Reporting to the 1st & 2nd Line Team Leader.

Salary:
£18,000 - £25,000, depending on experience

Service Desk Engineer Duties:

Provide day to day technical support in an effective and timely manner as part of the Service Desk
Management of assigned tickets, following through to completion ensuring regular feedback is provided to client through the lifecycle of logged tickets
Work closely with 2 nd line Engineer and Escalations Engineers to ensure client tickets are escalated in a timely manner in accordance with client SLAs
Ensuring client knowledge base documents remain up to date and are reviewed regularly including adding additional KB documents when required
Provide support and assistance to other Engineers
Vendor manage tickets as required, ensuring regular updates provided to client
Prioritisation and management of workload to meet contractual SLAs
Work as part of a shift rota covering client contracted hours Monday to Friday

Service Desk Engineer Requirements:

Very strong communications skills
2 years experience with Windows and Network support
Microsoft Desktop, 12 years' experience
Administering & supporting Microsoft Windows Server 2008/2012/2016, preferably in a VMWare ESXi,
HyperV or Azure environment, 12 years' experience
Administering and supporting Intune policies, 12 years' experience
Administering & supporting Office365, with hands on experience of user and licence administration. 12 years' experience
Administering & supporting Microsoft Exchange 2007/2010/2016. Experience administrating mailbox requests in Exchange. 12 years' experience
Networking Experience (routers, switches & wireless access points). Understand basic network terminology and basic network configuration. 12years' experience
Knowledge of Data Backup Technologies, preferably Veeam or Azure cloud backup. 12 years' experience
IT Service Desk Environment. 12 years' experience
Superior Customer Service Skills
Able to prioritise and schedule own workload within a fastpaced environment
Proactive and positive approach to problem solving and client interaction
Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues

Desirable:

Cloud, virtualization and MSP experience.

Service Desk Engineer Benefits:

Our client offer a number of benefits, following a successful probation period. They offer a fantastic team-working environment geared towards promoting ideas and delivering solutions to their clients.

They consistently look to develop and train their staff to provide the best possible support to their clients and therefore providing opportunity for career growth.

Private Medical
Group Pension (3% contributor)
Life Insurance
Rewards scheme for top performers
Long service reward programme

About the Company:

Our client is a well-established and successful managed IT services provider (MSP) with a clear sense of purpose and a vibrant culture.

They plan, design and enable the procurement, implementation, protection and management of a wide range of modern technologies through an earned and trusted partnership with their clients across the UK and European mainland.