Customer Service Advisor - Leicester, United Kingdom - Recra Consulting
Description
_Recra are currently recruiting_ for a Customer Service Advisor for their well-known client within the LE4, this business is a market-leading and fast-growing business. Its an ideal time to join a business that could offer future progression and development.
Job Details:
- The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one.
- You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.
Your Main Responsibilities will be:
- Manage any queries, feedback, or escalations with manufacturers or thirdparty delivery companies.
- Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the frontline customer experience.
- Ensure each customer has a positive experience and will become a repeat customer.
- Deal with daytoday administrative tasks within the department.
- To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
- Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
About You:
- We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience in communicating with customers effectively via various channels.
- You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
- Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a closeknit team is a must.
- Ideally 3+ years experience in Customer Service and complaints handling.
Hours of work:
- Monday to Friday 9am 5:30pm for 3 weeks and one week will cover the weekend but you will be given two mid weekdays as rest off during that week.
More jobs from Recra Consulting
-
Sales Advisor
Leicester, United Kingdom - 1 week ago
-
Service Engineer
Leicester, United Kingdom - 2 days ago
-
Recycling Operatives
Leicester, United Kingdom - 3 weeks ago
-
TIG Welder
Coventry, United Kingdom - 5 days ago
-
Recycling Production Operative
Leicester, United Kingdom - 3 weeks ago
-
Production Operative Saturday and Sunday
Leicester, United Kingdom - 2 weeks ago