Case Support Officer - London, United Kingdom - Gordon Yates Limited

Gordon Yates Limited
Gordon Yates Limited
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Case Support Officer
We are currently recruiting for a Case Support Officer to start immediately on a 4-8 week temporary contract. working on a full-time basis - Hybrid working; Based in Kennington and is paying a competitive £15 per hour.
WHO WILL YOU BE WORKING FOR?
Our client is a well known health care council.
WHAT WILL YOU BE DOING?

To provide a quality frontline enquiry service to registrants and members of the public seeking information and guidance on protection of title, health and character and potential fitness to practise cases.


  • Receive and effectively manage a range of enquiry calls from applicants, registrants and members of the public, working as one team with your with peers to ensure all cases are answered and responded in line with customer service standards.
  • Identify highrisk concern and cases and ensure that these prioritised and progressed for action.
  • Ensure your continued compliance with the current policies, guidance and service standards governing your work.
  • Work as part of the team, supporting and assisting colleagues to achieve team
priorities, objectives, targets and goals.

ABOUT YOU

  • Experience of effectively managing a high volume, varied
caseload.

  • Customer service experience, particularly supporting and
advising people over the telephone

  • Attention to detail and a methodical approach to both routine and more complex tasks, including a willingness to follow procedures precisely
  • Ability to handle confidential information with discretion
  • Excellent knowledge of MS Word, Access, Outlook, Excel and webbased software
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