Customer Service Specialist - Accrington, United Kingdom - Onward Homes

Onward Homes

Verified Company

Accrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Specialist

Full Time Salary
- £24,200

Employment Type

Full time

Hours Per Week

Region

Lancashire

Location

1a Enterprise Way, Accrington, BB5 0FR

Contract Type

Permanent

Job Type

Customer Services

Closing Date

02/06/2023

Ref No

1852

What you can expect from us

We offer a competitive salary of £24, per hour)
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family.

Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.

Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the 'Learning for life' scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

Working Hours and Location

This role will be based on site at our Accrington office.
_ _Our hours of operation are Monday to Friday 8am - 8pm.

Full time colleagues work 35 hours per week across the opening hours on a shift rotation basis of 8am to 4pm, 9am to 5pm, 10am to 6pm and 12pm to 8pm.

(The 12-8 shift is roughly one week in every ten and that shift can be completed from home.)

You'll have a 2-week induction and then an 2 week training academy to provide
all the support you need and ensure you feel confident in the role and then continued development to start your career with Onward.

Induction dates will be the 19th June 2023.

About the role

We are looking for **Customer Services Specialists
to join our busy Customer Services Team providing a range of support to our housing tenants and customers.

You'll be providing a professional high quality multi-channel customer contact experience to all internal/external customers. You will handle a full range of housing enquiries and where possible offer first time resolution.

What are we looking for?

Experience of working in a multichannel contact centre environment.
Strong empathy in dealing with customer and complaints.
Good attention to detail and active listening skills.
Resilient and able to handle competing priorities.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year.

We do more than just provide a roof over our customers' heads, we're here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

Please note that we reserve the right to close the vacancy early prior to the closing date.
**#LIND1