Service Advisor - Swindon, United Kingdom - Fish Brothers (Swindon) Ltd

Fish Brothers (Swindon) Ltd

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary £24,000 with a potential OTE of £35k depending on experience.

Benefits include days holiday, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme.

Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is.

With 75 years of experience in the motoring industry, we are recognised as one of Swindon's renowned car dealer groups.

We are looking for an experienced Service Advisor for our Volkswagen Commercial Vehicles dealership to cover a period of maternity leave.

Working in a busy department, you will be the main point of contact for our service customers ensuring that customers are called in advance of their visit to confirm attendance.

On arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly.

After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle.

When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.

Previous experience in an automotive customer service role is essential.

Working hours are based on a 2 week rota shift system of either Monday to Friday 8am to 5pm or 9am to 6pm with an unpaid lunch break of 1 hour.

You will be required to work Saturday mornings as part of a rota where this time will be paid as overtime.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
£24,000.00 per year

Benefits: