Receptionist/office Administrator - Chester, United Kingdom - Abbey Gate College

Description

Job Description & Person Specification

Role Receptionist & Office Administrator

Contract Full time (37.5 hours per week, term-time only, temporary - minimum of six months)

Start Date Required to start in January 2023

Salary £20,743 (based on 37.5 hours per week, 35 weeks per year)


Introduction from the Head:

Our wonderful Senior School and Sixth Form are enviably located in the historic Saighton

Grange buildings, with stunning views across beautiful countryside towards the Welsh mountains and the Cheshire sandstone ridge; and our dedicated Infant and Junior School is just down the road in the charming and picturesque village of Aldford.

Our College is a unique, inspiring, and memorable place to learn and grow, where our caring and committed teaching and support staff will do all that they can to help our pupils to be the best that they can be.

We are a safe and friendly school community, where we look out for each other and where we work with each child's individual interests, passions, and strengths; while also encouraging them to try new things, take risks, and be creative.

Our Mission:

We are committed, within our safe and caring community, that each one of our pupils will become the best that they can be and have the self-belief to go forward into this changeable world with courage and with compassion.

Our Aims:

We pursue our whole College mission, guided by three defining and aspirational aims:1)
Self: each pupil cares for their mental and physical wellbeing; learns and achieves to their individual potential; and is content, comfortable and confident to be who they are in our diverse and inclusive College.

2)
Service: each pupil makes a positive difference to the lives of others in our College, as well as in our local and in wider, global communities.

3)
Sustainability: each pupil contributes towards preserving and protecting the planet we all inherit and share, and has the opportunity to be creative and innovative; to help further humanity's progress in the future.

Craig Jenkinson, MA (Oxon), PGCE, MInstLM, MCCT


The Post:

We are seeking to appoint a professional, friendly and enthusiastic Receptionist & Office
Administrator to join our administrative team, which is based in our main reception area.

Along with the other team members, the Receptionist & Office Administrator will provide a welcoming and informative environment for visitors and all members of our school community.

As a main point of contact for pupils, staff, and visitors to the College; a caring, warm and professional manner is needed at all times.

Therefore, excellent customer service skills are essential.


Main Duties:

• Operating the main reception telephone line, taking calls from both external callers and internal colleagues
• Acting as the first point of contact at Reception to welcome visitors to the College, and to sign them in according to Keeping Children Safe in Education guidance, in order to safeguard our pupils
• Acting as the first point of contact at Reception in respect of pupil and colleague queries throughout the day
• Carrying out pupil attendance checks twice a day
• Assisting with the provision of a comprehensive, professional reprographics service to all colleagues
• Directing pupils to a First Aider, if required

Support for the College:

In addition to the day-to-day responsibilities of the role, you will also be expected:

• To support the College's commitment to safeguarding children and promoting their welfare at a level appropriate to this role
• To be aware of, and comply with, policies and procedures relating to health and safety, security, confidentiality, and data protection, reporting all concerns to the appropriate person
• To support the College in its aims and objectives
• To contribute to and promote the overall ethos / work / aims of Abbey Gate College
• To comply with the College's Staff Code of Conduct and exercise mutual respect of pupils and staff
• To participate in training, meetings, and performance development activities as required and attend INSET days
• To undertake such duties as may, from time to time, reasonably requested within the level of the post

Person Specification:


Experience:

• Previous experience of working in a school or a busy reception area is preferred, but not essential
• Excellent customer service skills and experience of working in a customer focused environment is essential.
• Experience of using a school database system would be an advantage, but is not essential as training will be provided
• Experience of operating a telephone system / switchboard

Qualifications:

• Minimum of five GCSE's (including English and Maths) grade A
• C (or equivalent)

Skills / Personal Qualities:

• High standard of literacy and numeracy, reflecting the College's high standards in this area
• Excellent communication and interpersonal skills, both written and verbal and an ability to deal w