Office Apprentice Loughton - Gateway

Gateway

Verified Company

Loughton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An opportunity to join our team as an Apprentice

An excellent opportunity to start a career, complete an apprenticeship and progress within a Looking for competent and enthusiastic administration apprentice. General duties include making and receiving telephone calls, preparing precise notes, and filing

Future Prospects

At the end of the apprenticeship and all has gone well there will be a fulltime position available within our company.
Salary approximately will be £20,000

The Company

We provide a full range of mechanical and engineering support from consultancy and design, through supply and installation. In short, we are a full service partner to the mechanical and electrical industry.

Your role

Junior Service Co-Ordinator
Will be part of the Service Desk within the main open plan office so will be working individually but as part of the team.
Providing support to our service desk and to our service coordinator's.
To always represent ASGS in a professional manner and to protect the interests of ASGS.
Interface with customers and sales representatives to handle both presales and postsales service functions.
Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
Provide outstanding customer service to improve customer satisfaction and relationship.
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
Handle incoming phone calls related to clients, engineers, sales and customers.
Monitor product order shipment to ensure ontime delivery to customers.
Alert customers on ETAs and related issues in advance.
Provide quotations and or proposals in response to customer's requests.
Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
Develop knowledge about each customer's business model and requirements.
Maintain competent understanding of company's products, their functions and alternatives.
Coordinate, analyse and improve customer service functions to meet All Seasons goals.
Maintain database of customer sales and invoicing records.
Manage the fulfilment of the cycle from inquiry through to job completion.
To carry out any other duties as directed by your line manager and/or the Directors of the company.

Personal qualities

Positive attitude
Motivated
Team player

Desired qualifications

Apprentices are required to have GCSE grades A*C/94 in maths & English

Training to be provided

Level 3 in Business Administration Apprenticeship Standard

Course Content:

Utilising IT programs and software
Decision making
Managing a quality service
Project management
Understanding the organisation and stakeholders
Relevant regulations and policies
Business fundamentals
Professionalism and performance management
Functional skills if needed

This Apprenticeship will involve:

Off the job training
You will also develop your knowledge, skills and behaviours
You need to have an employer to support your Apprenticeship and be employed in a relevant job role
The typical length of this Apprenticeship course is 18 months
This course has multiple start dates throughout the year

IMPORTANT
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Please check the required starting date of the vacancy

Things to consider
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Please have a CV prepared on a word document:

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Vacancy is for an immediate start, please consider this if you are still in education
:

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Please do not contact the employer directly:

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The closure dates are for a guideline only and the vacancy may close

Job Types:

Full-time, Permanent

Pay:
From £14,000.00 per year

Schedule: