Customer Service Representative - Wrexham, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Wrexham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Progress is at the heart of this companies purpose

Remote Working possible following completion of onsite 6 months promotion

About Our Client:

This company brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges.

You can count on their innovative solutions to contribute to safer, cleaner and more sustainable future.

Key Responsibilities,

Manages the communication between the Plant and the customer
Administers all orders ensuring only accurate data is transposed into the ERP system
Ensures pricing is accurate at all times, working closely with the Pricing and Data Management Teams
Liaises with the Pricing Team when pricing needs to be amended
Implements credits/debits/rebates, working closely with Complaints Management team
Management of customer's order book through to accurate invoice payment; excellent understanding of customer's requirements
Takes decisions to drive customer improvements and satisfaction
Has an excellent knowledge of our compliance obligations and initiates the need for export licenses as and when needed
Takes decisions to escalate when required to do so

The Successful Applicant:

What's on Offer:

Remote Working possible following completion of 6 months promotion that must be carried out office based