Lower Limb Vascular and Lymphoedema Administrative - Accrington, United Kingdom - East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust

Verified Company

Accrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Lower Limb Vascular and Lymphoedema Team works across East Lancashire to assess diagnose and treat peripheral arterial disease and Lymphoedema in adults.

The post holder will provide professional and efficient administration duties for the team, including being the first contact for patients who telephone with any queries.

The post holder will have an understanding of databases and inputting of data. The post holder will also be required to provide clerical support to staff as described in the job description.

To communicate clearly and accurately with patients who telephone with enquires.
Daily inputting of data from hard copy onto appropriate electronic system with speed and accuracy
To competently use electronic information systems to ensure data is protected against inappropriate use and patient confidentiality is protected at all times
To contribute to the efficient working of the team to ensure maximum productivity.
Contributing to the management of hard copy information by correctly following paper trail filing systems and archiving storage pathways

General clerical duties:
audio typing letters, photo coping, faxing, shredding and the transfer of internal post to and from appropriate collection point

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.

We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work

The LLVS / Lymphodema Teams are small, busy and friendly teams and the succesful applicant will need to be a flexible team worker

COMMUNICATION

To meet and greet visitors to the department and ensure their appropriate reception
Handling of incoming calls (both Internal & External) in a clear and professional manner
Transferring calls to appropriate team member and /or taking messages
Make outgoing calls at the direction of other team members
Transcribing messages on the services answering machine left outside service hours and directing them to appropriate team member
To use Microsoft Outlook to enable communication to whole team
Daily use of electronic booking systems and accessing patient records via EMIS

TRAINING AND DEVELOPMENT

To develop and maintain competency as defined within the service Competency Manual
To attend trust mandatory training as required
To participate in regular reviews and annual Personal Development Reviews (PDR)
To participate in regular performance review and act on feedback

ORGANISATIONAL RESPONSIBILITIES:

Have knowledge of and adhere to all policies and procedures incorporating health & safety and fire lectures including COSHH
Collect and record information regarding own activities, working hours and mileage, submitting this promptly.
Collaborate with team members in order to plan staff rotas, training activities and annual leave efficiently, ensuring baseline cover is maintained.
Promote peoples equality, diversity and rights ensuring at all times privacy and dignity are maintained

PROFESSIONAL RESPONSIBILITIES:

Ensure the highest standards in accordance with Trust policies and procedures
Contribute to the Clinical Governance Agenda
Be aware of and work within the quality initiatives of the trust
Be receptive of, and participate in new methods of working and any research, trails or pilot studies for improvement of the service
Be proactive and supportive in the development of service and report to senior admin / clinicians within the team any ideas for service improvement