Ooh-contact Centre Team Leader - Leicester, United Kingdom - Adecco UK
Description
CUSTOMER SERVICE TEAM LEADER (Out of hours)
Permanent, LE1,
Mon-Fri 6pm-2am
£26,700 p/a+£2,000 shift allowance, benefits+free car parking
Duties:
- Coaching & feedback, identifying challenges to overcome & opportunities to improve.
- Monthly 121 meetings with team members, focusing on KPIs, behaviours, continuous improvement, development and business updates.
- Conducting RTW interviews/ managing positive attendance, Performance Management sessions, Probation Review meetings & Personal Development Reviews, Disciplinary meetings and also assisting the broader leadership team in these areas.
- You must have teamleader/supervisory skills for this role
CLICK & APPLY ASAP
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Sayma Miah
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