3rd Line M365 - Peterborough, United Kingdom - P3 Search & Selection

P3 Search & Selection
P3 Search & Selection
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

3rd Line M365 & Cloud Engineer / M365 Expert - Microsoft 365, Azure, Service Desk, PowerShell


Our rapidly growing client based in Cambridgeshire, is seeking a dynamic, hands-on, and technically 3rd Line Microsoft 365 (M365) & Cloud (Azure) Engineer with proven experience in delivering projects and complex changes.

Must be M365 Certified / Microsoft 365 Certification


As 3rd Line Microsoft 365 (M365) & Cloud (Azure) Engineer, you will respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

The successful 3rd Line Microsoft 365 (M365) & Cloud (Azure) Engineer must have proven knowledge / experience in the following technologies
  • Certification an advantage:
  • Microsoft Cloud Technologies
  • Microsoft 365 Administration
  • Exchange online
  • Teams
  • SharePoint
  • OneDrive
PowerShell scripting is also required.


Other duties will include:


  • Responding to BAU 3rd Line incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team.
  • Work with team members to ensure a managed workload.
  • Provide a point of technical escalation, expertise and mentoring for 2nd Line Engineers.
  • Provide assistance to fellow Team members and ServiceDesk Analysts as required.
  • Ensure all implemented solutions are supported with documentation, training and expertise within the Service Desk and Support areas.
  • Escalate potential service issues initially with Team Leader/Service Desk Managers/Service Delivery Managers.
  • Recommend and deploy changes via the change management process when required.
  • Provide technical assistance to ongoing projects and the transition of new customers when required.

Technical skills and experience:


  • At least 5 years' experience in a similar SLA driven support role
  • Proven Customer service Skills
  • Proven experience delivering projects and complex changes.
  • Proven knowledge / experience in the following technologies
  • Certification an advantage:
  • Microsoft Cloud Technologies
  • Microsoft 365 Administration
  • Exchange online
, Teams, SharePoint, OneDrive

  • Administration Conditional Access
  • Security and Compliance Policies
  • Microsoft Endpoint Device Management
  • Azure, Active Directory and Identity Management
  • AD Connect, ADFS, WAP, PTA, MFA
  • Virtual Machines, VNET, Storage Accounts
  • Azure Virtual Desktop
  • Security Center
  • Backup, ASR, ANF


  • Windows Server 2012/2016/201

  • Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication)


  • PowerShell and scripting

  • Essential


This is an initial 6 month contract, remote with 1 day per week in the office and paying a rate of up £475-£550/day (inside IR35).

Again, we are seeking a 3rd Line Microsoft 365 (M365) & Cloud (Azure) Engineer with proven knowledge / experience in the following technologies
  • Certification an advantage:
  • Microsoft Cloud Technologies
  • Microsoft 365 Administration
  • Exchange online
  • Teams
  • SharePoint
  • OneDrive
PowerShell scripting

Must be M365 Certified / Mixrosoft 365 Certification
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