Claims Adjuster - London, United Kingdom - Avencia Consulting

Avencia Consulting
Avencia Consulting
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About us
Avencia consulting is seeking a Claims Adjuster on behalf of a global provider of re/insurance products. This Claims Adjuster will have a main focus on Crisis Management and Cyber, with some PI exposure.


The role
Contributes to the preparation and implementation of the operational team plans to ensure these include operational considerations for delivery.


Key responsibilities/actions may include:

  • Investigate and resolve Crisis Management, Cyber and Professional Indemnity Claims in a professional manner to provide excellent Claims handling service avoiding at all times claims leakage.
  • Manage disputed Claims and other material Claims issues to resolve and settle claims on an economic basis

Key accountabilities
Specific accountabilities assigned to the role of Claims Adjuster within Insurance Claims:

  • Working with the Insurer and market technology as required, adjust and authorise claim settlements and fees within a designated individual authority limit, escalating claims referrals as required.
  • Liaise and negotiate with clients, brokers, loss adjusters and lawyers in the adjustment and settlement of claims, within a designated individual authority limit.
  • Work closely with and audit external service providers.
  • Deal with telephone or correspondence queries for brokers and clients or make appropriate referrals, as required.
  • Assist in the management of technical administration tasks such as 'static claims' and organise the provision of administrative services, maintain records and provide management information.
  • Operate and utilise the inhouse IT system and that of external service providers for data input, reporting, data interrogation and report generation as required.
  • Oversee and manage the provision of claims experience and renewal reports for underwriters, brokers and clients.

Skills & experience
Desirable personal attributes aligned to what success looks like in the role:

  • Independent challenger
  • ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the global claims function, and work with people of varying backgrounds and organisational levels
  • Knowledgeable practitioner deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance
  • Highly organised with a demonstrated ability to multitask, analyse and problem solve issues with mínimal guidance
  • Strong problemsolving skills with the ability to think, influence and act strategically
  • Effective communicator structures insights into clear messages and effectively engages others within group claims function, as well as internal stakeholders
  • Change agent leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy

Other

  • Ideally relevant claims experience within Cyber, Crisis Management or PI
  • 3 days in the London office, 2 from home
  • Claims experience required
  • ECF experience
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